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~isPartOf:"The service industries journal"
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Service quality and customer s...
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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
34
Service industry
34
Taiwan
26
China
22
Performance measurement
20
Performance-Messung
20
Customer service
17
Hotel industry
17
Hotellerie
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Dienstleistung
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Bank
13
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
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Online availability
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Undetermined
97
Free
2
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Article
303
Book / Working Paper
8
Type of publication (narrower categories)
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Article in journal
311
Aufsatz in Zeitschrift
311
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Aufsatzsammlung
1
Conference proceedings
1
Konferenzschrift
1
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Language
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English
311
Author
All
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
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Published in...
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The service industries journal
China economic review : an international journal
1,630
Energy economics
868
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
859
NBER working paper series
833
Finance research letters
751
Working paper / National Bureau of Economic Research, Inc.
735
Applied economics
684
NBER Working Paper
665
China & world economy
626
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
613
Asian Agricultural Research
599
Discussion paper series / IZA
593
International review of economics & finance : IREF
589
The Chinese economy
560
Pacific-Basin finance journal
550
Journal of business research : JBR
538
Economic modelling
513
International journal of hospitality management
507
Applied economics letters
502
SpringerLink / Bücher
501
The China quarterly : an international journal for the study of China
498
IZA Discussion Papers
497
Technological forecasting & social change : an international journal
481
IZA Discussion Paper
425
Journal of Chinese economic and business studies
396
Journal of retailing and consumer services
395
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
392
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
381
International review of financial analysis
371
Journal of Asian economics
355
Working paper
342
Asia Pacific business review
330
Social sciences in China : a quarterly journal
325
Frontiers of economics in China : selected publications from Chinese universities
322
Policy research working paper : WPS
322
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
321
Far Eastern affairs : a Russian journal on China, Japan and Asia-Pacific Region ; a quarterly publication of the Institute for Far Eastern Studies, Russian Academy of Sciences
319
Tourism management : research, policies, practice
311
China Agricultural Economic Review
309
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ECONIS (ZBW)
311
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311
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1
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
2
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
3
Improving business incubator service performance in
China
: the role of networking resources and capabilities
Lin, Dechang
;
Wood, Lincoln Christopher
;
Lu, Qiang
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2091-2114
Persistent link: https://www.econbiz.de/10009620263
Saved in:
4
Abusive supervision and frontline employees' service performance
Jian, Zhaoquan
;
Kwan, Ho Kwong
;
Qiu, Qian
;
Liu, Zhi Qiang
; …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 683-698
Persistent link: https://www.econbiz.de/10009535950
Saved in:
5
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
8
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
9
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
10
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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