Narrow search
Showing 1 - 10 of 240
Cover Image
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Cover Image
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid; Cetin, Gurel; Dinçer, Mithat Zeki; … - In: The service industries journal 40 (2020) 1/2, pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Cover Image
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Cover Image
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Cover Image
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun; Yoon, Hye Hyun - In: The service industries journal 39 (2019) 11/12, pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Cover Image
Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Cover Image
Investigating the effects of tourist engagement on satisfaction and loyalty
Mostafa Rasoolimanesh, S.; Shuhaida Md Noor; Schuberth, … - In: The service industries journal 39 (2019) 7/8, pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
Cover Image
Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh; Tanova, Cem; Abubakar, A. Mohammed - In: The service industries journal 40 (2020) 11/12, pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
Cover Image
Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi; Boateng, Henry; Narteh, Bedman; … - In: The service industries journal 38 (2018) 7/8, pp. 431-445
Persistent link: https://www.econbiz.de/10011880824
Cover Image
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin; Qu, Hailin; Yang, Jing; Yang, Chu-En - In: The service industries journal 40 (2020) 1/2, pp. 110-132
Persistent link: https://www.econbiz.de/10012207492