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Beziehungsmarketing
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Relationship marketing
187
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
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customer loyalty
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customer satisfaction
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1,023
Journal of business research : JBR
843
The South African journal of economics
643
Journal of retailing and consumer services
630
International journal of production economics
493
The journal of business & industrial marketing
435
SpringerLink / Bücher
404
International journal of production research
352
International journal of hospitality management
313
Tydskrif vir studies in ekonomie en ekonometrie : SEE
309
European journal of operational research : EJOR
272
Development Southern Africa : quarterly journal
265
South African journal of economic and management sciences
259
Working paper / World Institute for Development Economics Research
253
The journal of services marketing
232
Journal of the Academy of Marketing Science
204
International business and economics research journal
184
Journal of strategic marketing
182
Journal of purchasing and supply management
174
Gabler Edition Wissenschaft
171
International journal of electronic customer relationship management : IJECRM
155
Journal of business-to-business marketing
155
Journal of marketing
154
Cogent business & management
141
WIDER Working Paper
139
Tourism management : research, policies, practice
134
Journal of retailing
133
Conference papers / Second Carnegie Inquiry into Poverty and Development in Southern Africa
131
Management science : journal of the Institute for Operations Research and the Management Sciences
130
Asia Pacific journal of marketing and logistics
127
International journal of contemporary hospitality management
126
Journal of service management
124
Journal of service research : JSR
124
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
124
Marketing intelligence & planning
123
Journal of hospitality marketing & management
122
Journal of travel and tourism marketing
122
The journal of applied business research
122
The journal of product & brand management
120
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ECONIS (ZBW)
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1
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
2
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
3
Designing loyalty programs that matter to customers
Ha, Sejin
;
Stoel, Leslie
- In:
The service industries journal
34
(
2014
)
6
,
pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
Saved in:
4
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
5
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
6
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
7
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
8
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
9
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
10
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
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