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~isPartOf:"The service industries journal"
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Customer satisfaction, service...
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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Consumer behaviour
109
Konsumentenverhalten
109
Dienstleistungssektor
45
Service industry
45
Taiwan
42
Tourism
35
Tourismus
35
Customer service
28
Customer value
28
Kundenservice
28
Kundenwert
28
Beschwerdemanagement
26
Complaint management
26
Customer integration
25
Kundenintegration
25
Confidence
23
Spain
23
Spanien
23
Vertrauen
23
Betriebliche Wertschöpfung
22
Emotion
22
Value creation
22
Tourism industry
21
Tourismuswirtschaft
21
Dienstleistung
20
E-commerce
20
Electronic Commerce
20
Holiday behaviour
20
Hospital
20
Krankenhaus
20
Services
20
Urlaubsverhalten
20
customer satisfaction
20
Performance measurement
19
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5
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Article
489
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7
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496
Aufsatz in Zeitschrift
496
Collection of articles of several authors
7
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7
Case study
6
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6
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1
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1
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English
496
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Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Taheri, Babak
4
Yi, Youjae
4
Gannon, Martin Joseph
3
Ha, Sejin
3
Kandampully, Jay
3
Kim, Wansoo
3
Köseoglu, Mehmet Ali
3
Malhotra, Neeru
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Scott, Noel
3
Sánchez-García, Javier
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Baum, Tom
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Buckley, Peter J.
2
Buhalis, Dimitrios
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Curran, Ross
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Eid, Riyad
2
Ekinci, Yuksel
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
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The service industries journal
Tourism management : research, policies, practice
1,282
Journal of business research : JBR
986
Tourism economics : the business and finance of tourism and recreation
895
Journal of retailing and consumer services
853
International journal of hospitality management
796
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
741
Tourism management perspectives : TMP
596
Journal of travel and tourism marketing
567
Industrial marketing management : the international journal for industrial and high-tech firms
502
Tourism analysis : an interdisciplinary tourism & hospitality journal
435
SpringerLink / Bücher
423
International journal of contemporary hospitality management
414
International Journal of Contemporary Hospitality Management
397
The journal of services marketing
369
Journal of Services Marketing
358
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
322
Journal of hospitality marketing & management
308
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
288
Tourism planning & development
264
Worldwide Hospitality and Tourism Themes
254
European Journal of Marketing
242
Journal of the Academy of Marketing Science
237
Annals of tourism research : ATR ; a social sciences journal
234
The journal of business & industrial marketing
230
Cogent business & management
222
Journal of air transport management
220
Journal of strategic marketing
213
International Journal of Bank Marketing
205
Services marketing quarterly
204
NBER working paper series
199
Working paper / National Bureau of Economic Research, Inc.
196
Journal of service research : JSR
195
Asia Pacific journal of marketing and logistics
181
Auditing : a journal of practice & theory
181
NBER Working Paper
179
Service business
179
Journal of service management
178
International journal of electronic customer relationship management : IJECRM
177
Journal of marketing
173
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ECONIS (ZBW)
496
Showing
1
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10
of
496
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date (oldest first)
1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
3
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
4
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
6
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
7
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Saved in:
8
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
9
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
10
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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