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The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula; Sauer, Nicola E.; Teichmann, … - In: The service industries journal 42 (2022) 11/12, pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
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The role of commitment on the customer benefits : loyalty relationship in mobile service industry
Hur, Won-moo; Park, Jungkun; Kim, Minsung - In: The service industries journal 30 (2010) 13/14, pp. 2293-2309
Persistent link: https://www.econbiz.de/10008809587
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The correlations between price cuts/changes and fee sensitivity on the choice of mobile phone service provider
Chuang, Yi-fei; Tsaih, Yih-ching - In: The service industries journal 33 (2013) 12, pp. 1178-1192
Persistent link: https://www.econbiz.de/10010126447
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Are you technologically prepared for mobile shopping?
Prodanova, Jana; San-Martín, Sonia; Jimenez, Nadia - In: The service industries journal 41 (2021) 9/10, pp. 648-670
Persistent link: https://www.econbiz.de/10012586854
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Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit; Lassar, Walfried M.; Shekhar, Vaibhav - In: The service industries journal 36 (2016) 5/6, pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
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User acceptance of "near field communication" mobile phone service : an investigation based on the "unified theory of acceptance and use of technology" model
Chen, Kai-ying; Chang, Meng-lin - In: The service industries journal 33 (2013) 6, pp. 609-623
Persistent link: https://www.econbiz.de/10009758756
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Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun; Wang, Kai-Yu; Chih, Wen-Hai; Lin, Wei-Ching - In: The service industries journal 41 (2021) 15/16, pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
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Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, Bedman; Mahmoud, Mahmoud Abdulai; Amoh, Simon - In: The service industries journal 37 (2017) 7/8, pp. 426-447
Persistent link: https://www.econbiz.de/10011760429
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Fighting churn with rate plan right-sizing : customer retention strategy for the wireless telecommunications industry
Wong, Ken Kwong-kay - In: The service industries journal 30 (2010) 13/14, pp. 2261-2271
Persistent link: https://www.econbiz.de/10008809589
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154