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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
111
Kundenzufriedenheit
111
Beziehungsmarketing
89
Relationship marketing
89
Consumer behaviour
73
Konsumentenverhalten
73
Einzelhandel
41
Retail trade
41
Dienstleistungssektor
35
Service industry
35
Customer service
33
Kundenservice
33
Taiwan
27
Beschwerdemanagement
21
Complaint management
21
Großbritannien
20
United Kingdom
20
Performance measurement
19
Performance-Messung
19
Spain
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Spanien
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service quality
17
Dienstleistung
16
Services
16
Confidence
15
Hotel industry
15
Hotellerie
15
Vertrauen
15
Customer integration
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Kundenintegration
14
customer satisfaction
14
E-commerce
13
Electronic Commerce
13
Bank
12
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Article
340
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7
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347
Aufsatz in Zeitschrift
347
Collection of articles of several authors
7
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7
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4
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English
347
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Alexander, Nicholas
3
Kandampully, Jay
3
Lin, Wen-bao
3
Mas-Verdu, Francisco
3
Alves, Helena
2
Baviera-Puig, Amparo
2
Broadbridge, Adelina M.
2
Bryson, John R.
2
Chang, Hong-Sheng
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Chao, Pei
2
Cunha, Miguel Pina e
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Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Janda, Swinder
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
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Lee, Donhee
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Lee, Sang M.
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León-Darder, Fidel
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Liu, Tsung-chi
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Malhotra, Neeru
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Martinsuo, Miia
2
Mody, Makarand Amrish
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Ok, Chihyung
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Owens, Martin
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Palmer, Mark
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
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Published in...
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The service industries journal
Journal of retailing and consumer services
964
Journal of business research : JBR
454
International journal of hospitality management
453
Journal of retailing
364
The international review of retail, distribution and consumer research
255
NBER working paper series
249
The journal of services marketing
248
International journal of retail & distribution management
246
International journal of production economics
243
Working paper / National Bureau of Economic Research, Inc.
235
European journal of operational research : EJOR
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
NBER Working Paper
217
International Journal of Retail & Distribution Management
182
SpringerLink / Bücher
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
169
Journal of Services Marketing
161
Management science : journal of the Institute for Operations Research and the Management Sciences
161
Services marketing quarterly
157
Journal of hospitality marketing & management
144
Journal of air transport management
141
The TQM journal : the international review of organizational improvement
134
Tourism management : research, policies, practice
132
International journal of quality and service sciences
128
Journal of travel and tourism marketing
127
International journal of quality & reliability management
126
Cogent business & management
125
Journal of service research : JSR
125
International journal of services and operations management
121
International journal of productivity and quality management : IJPQM
120
Service business
116
International journal of production research
114
Journal of service management
111
Discussion paper series / IZA
110
Manufacturing & service operations management : M & SOM
110
International journal of retail and distribution management
108
Health care management review : HCM review
106
Journal of marketing
97
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ECONIS (ZBW)
347
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1
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347
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1
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
2
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
3
Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael
;
Coman, Alex
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
Saved in:
4
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
5
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
8
Is empowerment really a contributory factor to service quality?
Ueno, Akiko
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003802402
Saved in:
9
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Saved in:
10
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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