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The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang; Mau, Liang-hung - In: The service industries journal 29 (2009) 1/2, pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
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Leveraging responsible artificial intelligence to enhance salespeople well-being and performance
Weng, Chenchen; Yuan, Ruizhi; Ye, Dandan; Huang, Bo; … - In: The service industries journal 44 (2024) 9/10, pp. 735-765
Persistent link: https://www.econbiz.de/10015050118
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Competition, agglomeration, and performance of Beijing hotels
Tsang, Eric W. K.; Yip, Paul S. L. - In: The service industries journal 29 (2009) 1/2, pp. 155-171
Persistent link: https://www.econbiz.de/10003849579
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Competing models of quality management and financial performance improvement
Augustyn, Marcjanna M.; Elshaer, Ibrahim A.; Akamavi, … - In: The service industries journal 41 (2021) 11/12, pp. 803-831
Persistent link: https://www.econbiz.de/10012623975
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Salesperson's listening in buyer-seller service relationships
Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
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Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra; Williams, Colin C.; Apetrei, … - In: The service industries journal 43 (2023) 11/12, pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
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Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers
Li, Jui-min; Yang, Jen-shou; Wu, Hsin-hsi - In: The service industries journal 29 (2009) 11/12, pp. 1763-1778
Persistent link: https://www.econbiz.de/10003928684
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Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April; Huang, Tung Chun - In: The service industries journal 31 (2011) 1/2, pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876