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Dienstleistungsqualität
7
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7
Beziehungsmarketing
4
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Kundenzufriedenheit
4
Relationship marketing
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affective commitment
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Dienstleistungssektor
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The service industries journal
IMF Staff Country Reports
1,026
IMF Working Papers
357
International journal of hospitality management
25
Russian Economic Developments
25
MPRA Paper
23
Pakistan journal of commerce and social sciences
23
Pakistan Journal of Commerce and Social Sciences (PJCSS)
22
IMF Occasional Papers
20
The international journal of human resource management
17
Cogent business & management
16
Journal of business research : JBR
15
Cogent Business & Management
14
Journal of retailing and consumer services
14
International journal of economics and financial issues : IJEFI
12
IMF Staff Position Notes
11
International journal of human resource management
11
ECB Occasional Paper
10
Journal of Central Banking Theory and Practice
10
Journal of business and psychology
10
Administrative Sciences : open access journal
9
Financial Stability Report
9
IMF Staff Discussion Notes
9
International Journal of Financial Services Management
9
Employee relations
8
European management journal
8
International journal of contemporary hospitality management
8
Journal of Asian finance, economics and business : JAFEB
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Journal of central banking theory and practice
8
Journal of hospitality marketing & management
8
Journal of management & organization : JMO
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Leadership & organization development journal
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Personnel Review
8
Public management review
8
Discussion Paper / Tilburg University, Center for Economic Research
7
ECB Working Paper
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International journal of organizational analysis
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Leadership & Organization Development Journal
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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ECONIS (ZBW)
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1
Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Lisboa, João V.
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 974-998
Persistent link: https://www.econbiz.de/10010394579
Saved in:
2
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
3
The effect of promotion regulatory focus on service performance
Yan, Jiaqi
;
Ali, Muhammad
;
Khan, Mubbsher Munawar
; …
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 45-62
Persistent link: https://www.econbiz.de/10014450277
Saved in:
4
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
5
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
6
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
7
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
8
Predicting market orientation through internal market orientation as culture and behaviour : an empirical application in Spanish hotels
Domínguez-Falcón, Carmen
;
Martín-Santana, Josefa D.
; …
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 229-255
Persistent link: https://www.econbiz.de/10011863161
Saved in:
9
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
10
A transformative approach to corporate social responsibility : an antidote to corporate hypocrisy
Losada-Otálora, Mauricio
;
Alkire, Linda
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 200-222
Persistent link: https://www.econbiz.de/10012483669
Saved in:
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