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Perceived importance of native language use in service encounters
Holmqvist, Jonas; Van Vaerenbergh, Yves - In: The service industries journal 33 (2013) 15/16, pp. 1659-1671
Persistent link: https://www.econbiz.de/10010229400
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Collaborating online : the roles of interactivity and personalization
Blasco-Arcas, Lorena; Hernandez-Ortega, Blanca I.; … - In: The service industries journal 34 (2014) 8, pp. 677-698
Persistent link: https://www.econbiz.de/10010385542
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Consumer transformation through volunteer service experiences
Mulder, Mark R.; Rapp, Justine M.; Hamby, Anne; Weaver, Todd - In: The service industries journal 35 (2015) 15/16, pp. 865-882
Persistent link: https://www.econbiz.de/10011416849
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Impact of co-production on consumer perception of empowerment
Harrison, Tina; Waite, Kathryn - In: The service industries journal 35 (2015) 10, pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
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Turning ideas into products : subjective well-being in co-creation
Pera, Rebecca; Viglia, Giampaolo - In: The service industries journal 35 (2015) 7/8, pp. 388-402
Persistent link: https://www.econbiz.de/10011337141
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Inter-firm relational resources in cloud service adoption and their effect on service innovation
Chou, Cindy Yunhsin; Chen, Ja-Shen; Liu, Yu-Ping - In: The service industries journal 37 (2017) 3/4, pp. 256-276
Persistent link: https://www.econbiz.de/10011863162
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Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad; Hollebeek, Linda D.; Islam, Jamid Ul - In: The service industries journal 39 (2019) 7/8, pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
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Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc; Kousi, Sofia; Martinez, Luis F.; Kumar, Satish - In: The service industries journal 43 (2023) 9/10, pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
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The effects of customer contact on organizational structure and performance in service firms
Skaggs, Bruce C.; Galli-Debicella, Alexandra - In: The service industries journal 32 (2012) 3/4, pp. 337-352
Persistent link: https://www.econbiz.de/10009510685
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Heritage site management : from dark tourism to transformative service experience?
Magee, Roxanna; Gilmore, Audrey - In: The service industries journal 35 (2015) 15/16, pp. 898-917
Persistent link: https://www.econbiz.de/10011416854