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Emotion
46
Consumer behaviour
34
Konsumentenverhalten
34
Beziehungsmarketing
18
Relationship marketing
18
Confidence
16
Customer satisfaction
16
Kundenzufriedenheit
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Vertrauen
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trust
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Markenführung
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Arbeitspsychologie
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Organizational psychology
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emotional labor
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Arbeitsverhalten
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Beschwerdemanagement
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Brand image
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Ryu, Kisang
2
Sanz Blas, Silvia
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Van Tonder, Estelle
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Vázquez Casielles, Rodolfo
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Wang, Edward Shih-tse
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The service industries journal
Journal of business research : JBR
397
Journal of retailing and consumer services
225
International journal of hospitality management
213
IZA Discussion Papers
157
Journal of business ethics : JOBE
155
Tourism management : research, policies, practice
126
Discussion paper series / IZA
123
Journal of economic behavior & organization : JEBO
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
SpringerLink / Bücher
102
CESifo working papers
101
MPRA Paper
101
Psychology & marketing
101
CESifo Working Paper
91
Journal of economic psychology : research in economic psychology and behavioral economics
89
Industrial marketing management : the international journal for industrial and high-tech firms
85
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
82
Journal of consumer research : JCR ; an interdisciplinary bimonthly
80
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
79
Journal of travel and tourism marketing
73
Technological forecasting & social change : an international journal
72
NBER working paper series
70
Academy of Management journal : AMJ
69
Journal of hospitality marketing & management
68
Journal of business and psychology
66
Cogent business & management
65
Finance research letters
65
International journal of contemporary hospitality management
62
Journal of behavioral and experimental economics
61
Discussion papers / CEPR
60
The journal of services marketing
58
Working paper
57
Europäische Hochschulschriften / 5
56
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
56
Working paper / National Bureau of Economic Research, Inc.
55
Journal of behavioral decision making
54
Journal of Business Ethics
53
NBER Working Paper
53
Tourism management perspectives : TMP
53
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ECONIS (ZBW)
63
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1
Does awe facilitate conformity in tourism consumption? : evidence from China
Yang, Yan
;
Hu, Jing
;
Jing, Fengjie
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 437-455
Persistent link: https://www.econbiz.de/10014551106
Saved in:
2
Influence of restaurants' physical environments on
emotion
and behavioral intention
Ryu, Kisang
;
Jang, Soocheong
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1151-1165
Persistent link: https://www.econbiz.de/10003793322
Saved in:
3
An empirical examination of perceived retail crowding, emotions, and retail outcomes
Li, Jiunn-ger Tony
;
Kim, Jai-ok
;
Lee, So Young
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003880547
Saved in:
4
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
5
A cross-cultural perspective on the role of
emotion
in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
6
The important effect of employee's
emotion
management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
Saved in:
7
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
8
Buying a book as a christmas gift : two routes to customer immersion
Addis, Michela
;
Sala, Giulia
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 991-1006
Persistent link: https://www.econbiz.de/10003598938
Saved in:
9
Shopping mall management and entertainment experience: a cross-regional investigation
Tsai, Shu-pei
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 321-337
Persistent link: https://www.econbiz.de/10003980713
Saved in:
10
A consumption
emotion
measurement development : a full-service restaurant setting
Han, Heesup
;
Back, Ki-joon
;
Barrett, Betsy
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 299-320
Persistent link: https://www.econbiz.de/10003964434
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