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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
106
Kundenzufriedenheit
106
Innovation
101
Dienstleistungssektor
88
Service industry
88
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83
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83
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69
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69
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58
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41
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17
Kundenintegration
17
innovation
17
service innovation
17
service quality
17
Gastgewerbe
16
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16
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16
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Galindo Martín, Miguel Angel
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Lin, Wen-bao
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Sigala, Marianna
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Alves, Helena
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Arici, Hasan Evrim
2
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2
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2
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2
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2
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2
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The service industries journal
Research policy : policy, management and economic studies of science, technology and innovation
1,701
Technological forecasting & social change : an international journal
1,624
Journal of business research : JBR
1,403
NBER working paper series
1,045
Working paper / National Bureau of Economic Research, Inc.
912
NBER Working Paper
860
SpringerLink / Bücher
827
Technology analysis & strategic management
689
Technovation : the international journal of technological innovation, entrepreneurship and technology management
686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
685
International journal of production research
619
International journal of hospitality management
594
International journal of innovation management
571
International journal of productivity and quality management : IJPQM
558
Industrial marketing management : the international journal for industrial and high-tech firms
541
Economics of innovation and new technology
525
International journal of technology management : IJTM
511
The TQM journal : the international review of organizational improvement
511
MPRA Paper
486
International journal of quality & reliability management
478
International journal of production economics
468
Auditing : a journal of practice & theory
462
Journal of open innovation : technology, market, and complexity
450
The journal of technology transfer
423
Cogent business & management
410
Industry and innovation
407
Working paper
398
ZEW Discussion Papers
397
Journal of retailing and consumer services
394
Springer eBook Collection
391
Discussion paper series / IZA
384
Strategic Direction
384
Management science : journal of the Institute for Operations Research and the Management Sciences
383
Critical perspectives on accounting : an international journal for social and organizational accountability
381
Discussion paper / Centre for Economic Policy Research
373
Total quality management & business excellence
351
Discussion paper
346
IEEE transactions on engineering management : EM
341
Finance research letters
337
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ECONIS (ZBW)
433
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1
Employee involvement in ideation and healthcare service
innovation
quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
2
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
3
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
4
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
5
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
8
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
9
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
10
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
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