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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
79
Relationship marketing
79
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
37
Service industry
37
Quality management
29
Qualitätsmanagement
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Taiwan
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Performance measurement
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Performance-Messung
21
Beschwerdemanagement
18
Complaint management
18
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Hotel industry
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Hotellerie
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service quality
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Dienstleistung
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customer satisfaction
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Electronic Commerce
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Kundenintegration
12
Kundenwert
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Structural equation model
12
Strukturgleichungsmodell
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Betriebliche Wertschöpfung
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Kandampully, Jay
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Lin, Wen-bao
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Alves, Helena
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Bryson, John R.
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Chang, Hong-Sheng
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Chao, Pei
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Chen, Li-Fei
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Cunha, Miguel Pina e
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Dun, Zanna van
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Fisk, Raymond P.
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Galindo Martín, Miguel Angel
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Gil Saura, Irene
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Henseler, Jörg
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Kim, Jung-Hwan
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Kim, Minjeong
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Kuusisto, Jari
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Kwan, Ho Kwong
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Lee, Donhee
2
Lee, Sang M.
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León-Darder, Fidel
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Liu, Tsung-chi
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Malhotra, Neeru
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Martinsuo, Miia
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Mas-Verdu, Francisco
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Mody, Makarand Amrish
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Park, Sang-June
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Peris-Ortiz, Marta
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Pla-Barber, José
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Rayburn, Steven W.
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Rego, Arménio
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Rha, June-young
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Ritala, Paavo
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Roy, Sanjit
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Scott, Noel
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Su, Chao-Ton
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Tarí, Juan José
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Tsaur, Sheng-hshiung
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Tung, Wei
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Van Hove, Leo
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Wang, Jing
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
660
International journal of productivity and quality management : IJPQM
543
International journal of production research
527
The TQM journal : the international review of organizational improvement
489
International journal of quality & reliability management
472
International journal of hospitality management
454
Journal of retailing and consumer services
352
Journal of business research : JBR
341
International journal of production economics
327
SpringerLink / Bücher
311
Total quality management & business excellence
307
European journal of operational research : EJOR
295
International Journal of Quality & Reliability Management
260
International journal of business information systems : IJBIS
248
Quality management journal : QMJ
227
The journal of services marketing
214
Working paper / National Bureau of Economic Research, Inc.
202
NBER working paper series
200
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
181
NBER Working Paper
181
International journal of quality and service sciences
174
International journal of services and operations management
174
International journal of contemporary hospitality management
170
Journal of air transport management
152
Health care management review : HCM review
148
Services marketing quarterly
145
Journal of hospitality marketing & management
143
Cogent business & management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
139
Tourism management : research, policies, practice
138
Business process management journal
136
Journal of Services Marketing
132
Journal of travel and tourism marketing
131
Technological forecasting & social change : an international journal
129
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
125
Europäische Hochschulschriften / 5
122
Information systems and e-business management : ISeB
121
Service business
121
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ECONIS (ZBW)
317
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1
The importance of management innovation and consultant services on ERP implementation success
Lapiedra, Rafael
;
Alegre Martín, Joaquín
;
Chiva, Ricardo
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1907-1919
Persistent link: https://www.econbiz.de/10009298341
Saved in:
2
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
3
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
4
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
5
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
6
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
7
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
8
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
9
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
10
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
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