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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
165
Service quality
165
E-commerce
39
Electronic Commerce
39
Taiwan
37
Dienstleistungssektor
35
Emotion
35
Service industry
35
Online retailing
32
Online-Handel
32
Brand management
27
Confidence
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Markenführung
27
Vertrauen
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Beschwerdemanagement
24
Complaint management
24
Customer integration
24
Kundenintegration
24
Brand image
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Customer service
23
Kundenservice
23
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23
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20
Services
20
customer satisfaction
20
Betriebliche Wertschöpfung
19
Internet marketing
19
Online-Marketing
19
Social Web
19
Social web
19
Value creation
19
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18
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18
Customer value
17
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Ha, Hong Youl
4
Wang, Stephen W.
4
Yi, Youjae
4
Alves, Helena
3
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Wen-bao
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
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Amin, Muslim
2
Apetrei, Andreea
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bowden, Jana
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Bowen, David
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Canter, Deborah D.
2
Casaló, Luis V.
2
Cervera-Taulet, Amparo
2
Cetin, Gurel
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Ja-shen
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
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The service industries journal
Journal of business research : JBR
2,509
Journal of retailing and consumer services
2,163
International journal of hospitality management
1,011
SpringerLink / Bücher
825
International journal of consumer studies
783
Psychology & marketing
717
NBER working paper series
693
Industrial marketing management : the international journal for industrial and high-tech firms
593
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
European Journal of Marketing
563
Working paper / National Bureau of Economic Research, Inc.
560
Management science : journal of the Institute for Operations Research and the Management Sciences
496
NBER Working Paper
495
Tourism management : research, policies, practice
483
Asia Pacific journal of marketing and logistics
470
Cogent business & management
463
Journal of Consumer Marketing
452
Journal of travel and tourism marketing
448
Vietnam's socio-economic development : a social science review
431
Journal of the Academy of Marketing Science
418
The journal of services marketing
418
European journal of marketing : EJM
416
The journal of product & brand management
413
Journal of retailing
411
Journal of marketing research : JMR
408
Journal of marketing
402
Technological forecasting & social change : an international journal
397
Journal of marketing management : MM
395
The journal of brand management : an international journal
391
Journal of Asian finance, economics and business : JAFEB
389
Journal of Services Marketing
386
International journal of contemporary hospitality management
375
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
361
International Journal of Retail & Distribution Management
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Marketing intelligence & planning
346
Journal of hospitality marketing & management
343
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
342
Marketing letters : a journal of research in marketing
339
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ECONIS (ZBW)
434
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1
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434
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
5
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
6
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
7
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
8
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
9
A conceptual model of motivations for consumer resale on C2C websites
Chu, Hsunchi
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1527-1543
Persistent link: https://www.econbiz.de/10010229413
Saved in:
10
What differentiates Internet shoppers from Internet surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
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