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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
78
Service quality
78
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
19
Confidence
17
Vertrauen
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Customer service
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Kundenservice
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Beschwerdemanagement
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Complaint management
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E-commerce
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Electronic Commerce
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Value creation
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customer loyalty
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Customer value
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Kundenwert
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Lieferantenmanagement
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customer satisfaction
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Internet marketing
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Online-Marketing
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Service industry
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Arbeitsverhalten
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Online-Handel
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The service industries journal
Journal of business research : JBR
694
Journal of retailing and consumer services
692
Industrial marketing management : the international journal for industrial and high-tech firms
450
International journal of hospitality management
309
SpringerLink / Bücher
287
The journal of business & industrial marketing
230
The journal of services marketing
225
Journal of the Academy of Marketing Science
197
Journal of strategic marketing
180
European journal of operational research : EJOR
179
Journal of retailing
162
International journal of production economics
156
International journal of electronic customer relationship management : IJECRM
154
Journal of marketing
145
International journal of contemporary hospitality management
124
Journal of hospitality marketing & management
122
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
121
Journal of service research : JSR
120
Gabler Edition Wissenschaft
118
Asia Pacific journal of marketing and logistics
115
Journal of service management
113
Marketing intelligence & planning
113
The journal of product & brand management
112
Management science : journal of the Institute for Operations Research and the Management Sciences
110
European Journal of Marketing
108
The journal of brand management : an international journal
108
Journal of Business & Industrial Marketing
107
Cogent business & management
105
Psychology & marketing
105
European journal of marketing : EJM
104
The international review of retail, distribution and consumer research
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
98
International journal of production research
94
Services marketing quarterly
94
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
92
International journal of retail & distribution management
91
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
90
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ECONIS (ZBW)
192
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1
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
2
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
3
Multichannel integration along the customer journey : a systematic review and research agenda
Gao, Lily
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1087-1118
Persistent link: https://www.econbiz.de/10012403818
Saved in:
4
Multi-channel store image and the effects on purchase intention
Chen, Ja-shen
;
Ching, Russell K. H.
;
Tsou, Hung Tai
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1215-1203
Persistent link: https://www.econbiz.de/10003914861
Saved in:
5
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
6
Logistics service capabilities and firm performance of international distribution center operators
Lu, Chin-shan
;
Yang, Ching-chiao
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10003964431
Saved in:
7
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
8
The relationship between network structure and international channel performance : a moderating effect of e-business activity
Chang, Hsin Hsin
;
Wang, I. Chen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 255-274
Persistent link: https://www.econbiz.de/10003733156
Saved in:
9
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
10
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
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