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Patient Loyalty in Hospital Ch...
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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
136
Kundenzufriedenheit
136
Dienstleistungssektor
43
Service industry
43
Taiwan
42
Emotion
35
Hospital
32
Krankenhaus
32
Brand management
29
Markenführung
29
Confidence
26
Customer integration
26
Kundenintegration
26
Vertrauen
26
Customer service
25
E-commerce
25
Electronic Commerce
25
Kundenservice
25
Brand image
24
Markenimage
24
Online retailing
24
Online-Handel
24
Beschwerdemanagement
23
Complaint management
23
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistung
20
Services
20
Social Web
20
Social web
20
Customer value
19
Kundenwert
19
Performance measurement
19
Performance-Messung
19
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Ha, Hong Youl
4
Lin, Wen-bao
4
Wang, Stephen W.
4
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Köseoglu, Mehmet Ali
3
Nicholson, Michael
3
Park, Jungkun
3
Rayburn, Steven W.
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chen, Wen-yu
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Drennan, Judy
2
Dun, Zanna van
2
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The service industries journal
Journal of business research : JBR
2,393
Journal of retailing and consumer services
2,254
International journal of hospitality management
1,232
NBER working paper series
1,044
Working paper / National Bureau of Economic Research, Inc.
915
NBER Working Paper
823
International journal of consumer studies
785
Psychology & marketing
717
SpringerLink / Bücher
683
Journal of consumer research : JCR ; an interdisciplinary bimonthly
585
Industrial marketing management : the international journal for industrial and high-tech firms
509
European Journal of Marketing
500
Tourism management : research, policies, practice
483
Management science : journal of the Institute for Operations Research and the Management Sciences
469
Asia Pacific journal of marketing and logistics
453
International journal of contemporary hospitality management
437
The journal of services marketing
436
Journal of travel and tourism marketing
416
The journal of product & brand management
410
Journal of Consumer Marketing
406
European journal of marketing : EJM
403
Journal of the Academy of Marketing Science
395
Cogent business & management
388
Journal of marketing research : JMR
387
The journal of brand management : an international journal
384
Journal of marketing
377
Journal of marketing management : MM
377
European journal of operational research : EJOR
376
Journal of retailing
372
Journal of hospitality marketing & management
357
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Marketing intelligence & planning
346
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
343
Journal of international consumer marketing
336
Marketing letters : a journal of research in marketing
328
Technological forecasting & social change : an international journal
327
Journal of Services Marketing
326
Journal of marketing communications
320
International journal of retail & distribution management
319
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ECONIS (ZBW)
527
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1
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
2
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
3
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
4
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
5
Designing a medicalized wellness service : balancing hospitality and
hospital
features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
6
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
7
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
8
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
9
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
10
Special issue: A new research agenda for hospitality management
Phillips, Paul
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003914895
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