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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
37
Service industry
37
Quality management
29
Qualitätsmanagement
29
Taiwan
26
Spain
22
Spanien
22
Performance measurement
21
Performance-Messung
21
Beschwerdemanagement
18
Complaint management
18
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
16
Hotel industry
16
Hotellerie
16
Services
16
Gesundheitsversorgung
15
Health care
15
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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7
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312
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312
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7
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5
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English
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Kandampully, Jay
3
Lin, Wen-bao
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Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
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Mody, Makarand Amrish
2
Park, Sang-June
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Peris-Ortiz, Marta
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Pla-Barber, José
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Rayburn, Steven W.
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Rego, Arménio
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Rha, June-young
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Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Su, Chao-Ton
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
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Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
532
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
465
International journal of hospitality management
447
International journal of production research
383
Journal of retailing and consumer services
335
Total quality management & business excellence
307
Journal of business research : JBR
275
International Journal of Quality & Reliability Management
255
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
241
Quality management journal : QMJ
225
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
178
International journal of quality and service sciences
171
International journal of contemporary hospitality management
168
International journal of services and operations management
163
Serie de documentos de trabajo
161
SpringerLink / Bücher
148
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
145
Health care management review : HCM review
143
Services marketing quarterly
143
Journal of hospitality marketing & management
142
Journal of air transport management
140
Tourism management : research, policies, practice
133
Working paper
133
Journal of Services Marketing
131
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
The TQM Magazine
118
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
117
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
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ECONIS (ZBW)
312
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1
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312
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1
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
2
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
3
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
4
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
5
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
6
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
7
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
8
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
9
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
10
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
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