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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
85
Service quality
85
Consumer behaviour
75
Konsumentenverhalten
75
Customer satisfaction
69
Kundenzufriedenheit
69
E-commerce
39
Electronic Commerce
39
Franchising
28
Lieferantenmanagement
27
Supplier relationship management
27
Taiwan
22
Customer integration
20
Kundenintegration
20
Confidence
17
Online retailing
17
Online-Handel
17
Vertrauen
17
Customer service
16
Kundenservice
16
Beschwerdemanagement
15
Betriebliche Wertschöpfung
15
Complaint management
15
Customer value
15
Dienstleistungssektor
15
Kundenwert
15
Service industry
15
Value creation
15
Brand management
14
Firm performance
14
Markenführung
14
Unternehmenserfolg
14
customer loyalty
14
customer satisfaction
14
Bank
13
Internet marketing
13
Online-Marketing
13
Brand image
11
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1,063
Journal of business research : JBR
966
Journal of retailing and consumer services
769
SpringerLink / Bücher
620
International journal of production economics
570
The journal of business & industrial marketing
420
International journal of production research
394
International journal of hospitality management
363
European journal of operational research : EJOR
359
The journal of services marketing
245
Electronic commerce research
219
Journal of the Academy of Marketing Science
219
Gabler Edition Wissenschaft
215
Management science : journal of the Institute for Operations Research and the Management Sciences
213
Journal of strategic marketing
198
Journal of purchasing and supply management
178
Journal of retailing
178
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
172
International journal of electronic customer relationship management : IJECRM
167
Journal of marketing
167
International journal of business information systems : IJBIS
159
Journal of business-to-business marketing
159
Transportation research / E : an international journal
156
Springer eBook Collection
155
Springer eBook Collection / Business and Economics
151
Asia Pacific journal of marketing and logistics
149
Journal of travel and tourism marketing
149
International journal of contemporary hospitality management
146
Cogent business & management
145
Tourism management : research, policies, practice
145
Information systems and e-business management : ISeB
143
Journal of hospitality marketing & management
137
European Journal of Marketing
135
Marketing intelligence & planning
135
Technological forecasting & social change : an international journal
135
Journal of operations management
134
European journal of marketing : EJM
132
Journal of internet commerce
131
Journal of service research : JSR
129
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ECONIS (ZBW)
255
Showing
1
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10
of
255
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1
Effects of web site characteristics on customer loyalty in B2B
e-commerce
: evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
3
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
4
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
5
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
6
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
7
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
8
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
9
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
10
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
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