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Managing Robotics in Retail :...
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Dienstleistungssektor
35
Service industry
35
Customer service
33
Kundenservice
33
Innovation
32
Dienstleistungsqualität
28
Service quality
28
Customer satisfaction
24
Dienstleistung
24
Kundenzufriedenheit
24
Services
24
Service innovation
23
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
20
Innovation management
20
Innovationsmanagement
20
Dienstleistungsinnovation
19
Innovation adoption
19
Innovationsakzeptanz
19
Konsumentenverhalten
19
service innovation
17
Artificial intelligence
16
Künstliche Intelligenz
13
Customer integration
9
Kundenintegration
9
Beschwerdemanagement
8
Complaint management
8
Robot
7
Innovation diffusion
6
Innovationsdiffusion
6
Roboter
6
Salespeople
6
Verkaufspersonal
6
Information technology
5
Informationstechnik
5
New product development
5
Produktentwicklung
5
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5
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Casaló, Luis V.
3
Flavián Blanco, Carlos
3
Belanche, Daniel
2
Belk, Russell W.
2
Hofmeister, Johannes
2
Huang, Bo
2
Kim, Wansoo
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Malhotra, Neeru
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Narteh, Bedman
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Ok, Chihyung
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The service industries journal
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
491
Technological forecasting & social change : an international journal
396
Journal of business research : JBR
335
Journal of retailing and consumer services
308
International journal of production research
226
NBER working paper series
201
European journal of operational research : EJOR
195
International journal of hospitality management
179
Springer eBook Collection
167
SpringerLink / Bücher
150
Journal of retailing
139
International journal of business information systems : IJBIS
127
Discussion paper series / IZA
113
The journal of services marketing
112
Discussion papers / CEPR
103
International journal of production economics
98
European Journal of Marketing
95
Journal of open innovation : technology, market, and complexity
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
Working paper / National Bureau of Economic Research, Inc.
87
Working paper
86
Psychology & marketing
80
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
79
CESifo working papers
77
Journal of service management
77
Premier reference source
75
IZA Discussion Papers
73
Journal of the Academy of Marketing Science
73
SOEP survey papers
73
Finance research letters
72
Journal of Services Marketing
72
Strategic Direction
72
Business horizons
71
International journal of contemporary hospitality management
69
Computational economics
68
Human Resource Management International Digest
68
NBER Working Paper
67
CESifo Working Paper
66
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ECONIS (ZBW)
103
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1
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
2
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
3
Digital service technologies, service
robots
, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
4
Systematic literature review and future research directions for service
robots
in hospitality and tourism industries
Mukherjee, Subhodeep
;
Manish Mohan Baral
;
Nagariya, Ramji
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1083-1116
Persistent link: https://www.econbiz.de/10014422559
Saved in:
5
Ethical issues in service robotics and artificial intelligence
Belk, Russell W.
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 860-876
Persistent link: https://www.econbiz.de/10012695294
Saved in:
6
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
7
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
8
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
9
Offshore responsiveness : Theory of Constraints innovates customer services
Naor, Michael
;
Coman, Alex
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 155-166
Persistent link: https://www.econbiz.de/10011863152
Saved in:
10
My new financial companion! : non-linear understanding of Robo-advisory service acceptance
Eugene Cheng-xi Aw
;
Zha, Tao
;
Chuah, Stephanie Hui-wen
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 185-212
Persistent link: https://www.econbiz.de/10014321574
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