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Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard - In: The service industries journal 29 (2009) 5/6, pp. 805-812
Persistent link: https://www.econbiz.de/10003880580
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Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao - In: The service industries journal 30 (2010) 5/6, pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
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The core-customer concept
Öberg, Christina - In: The service industries journal 31 (2011) 15/16, pp. 2677-2692
Persistent link: https://www.econbiz.de/10009413554
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A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Chipunza, Crispen - In: The service industries journal 28 (2008) 1/2, pp. 139-149
Persistent link: https://www.econbiz.de/10003733047
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The impact of manager promotion programs on store performance : evidence from 3C chain stores in Taiwan
Chu, Hsuan-lien; Liu, Shuen-zen - In: The service industries journal 28 (2008) 9/10, pp. 1215-1224
Persistent link: https://www.econbiz.de/10003802296
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The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng; Chiu, Chou-Kang; Liu, Chu-Mei; Chen, … - In: The service industries journal 38 (2018) 15/16, pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
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The shopping list in goal-directed shopping : scale development and validation
Ahmed, Sohel; Ding Hooi Ting - In: The service industries journal 39 (2019) 5/6, pp. 319-342
Persistent link: https://www.econbiz.de/10012203302
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Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April; Huang, Tung Chun - In: The service industries journal 31 (2011) 1/2, pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
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Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen; Chen, Junsong; Chen, Cheng-hao Steve; Yu, … - In: The service industries journal 34 (2014) 15, pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129