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Who trusts whom? : the case of immigrant service professionals
Seger-Guttmann, Tali; Amit, Karin - In: The service industries journal 44 (2024) 1/2, pp. 1-21
Persistent link: https://www.econbiz.de/10014450256
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Which firms provide jobs for unemployed non-Western immigrants?
Daunfeldt, Sven-Olov; Johansson, Dan; Westerberg, Hans … - In: The service industries journal 39 (2019) 9/10, pp. 762-778
Persistent link: https://www.econbiz.de/10012204786
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A novel framework for customer complaint management
Hsiao, Yu-Hsiang; Chen, Li-Fei; Choy, Yoon Leng; Su, … - In: The service industries journal 36 (2016) 13/14, pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
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Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.; Nicolau-Gonzálbez, Juan L. - In: The service industries journal 29 (2009) 11/12, pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
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Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao - In: The service industries journal 30 (2010) 5/6, pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
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Relevant factors that affect service recovery performance
Lin, Wen-bao - In: The service industries journal 30 (2010) 5/6, pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
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Perceived power inbalance and customer dissatisfaction
Lee, Jungki - In: The service industries journal 30 (2010) 7/8, pp. 1113-1137
Persistent link: https://www.econbiz.de/10003996106
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 59-82
Persistent link: https://www.econbiz.de/10009427710