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The Effect of Product Quality,...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
102
Relationship marketing
102
Consumer behaviour
83
Konsumentenverhalten
83
Dienstleistungssektor
39
Service industry
39
Taiwan
34
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Spain
21
Spanien
21
customer satisfaction
20
Performance measurement
19
Performance-Messung
19
Dienstleistung
18
Services
18
Hotel industry
17
Hotellerie
17
service quality
17
Emotion
16
Hospital
16
Krankenhaus
16
Structural equation model
16
Strukturgleichungsmodell
16
Gesundheitsversorgung
15
Health care
15
Online retailing
15
Online-Handel
15
Quality management
15
Qualitätsmanagement
15
Arbeitszufriedenheit
14
Customer integration
14
Customer value
14
E-commerce
14
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Undetermined
112
Free
4
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Article
370
Book / Working Paper
7
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Article in journal
377
Aufsatz in Zeitschrift
377
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
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1
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Language
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English
377
Author
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Alves, Helena
4
Yi, Youjae
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Wang, Mei-ling
3
Willesson, Magnus
3
Alrawadieh, Zaid
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liang, Chiung-Ju
2
Liao, Shuling
2
Liu, Tsung-chi
2
Martinsuo, Miia
2
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Published in...
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The service industries journal
International journal of hospitality management
663
Journal of retailing and consumer services
663
NBER working paper series
583
Journal of business research : JBR
545
Working paper / National Bureau of Economic Research, Inc.
518
NBER Working Paper
499
European journal of operational research : EJOR
430
International journal of production economics
397
Management science : journal of the Institute for Operations Research and the Management Sciences
369
Journal of revenue and pricing management
355
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
298
Journal of Services Marketing
287
International journal of industrial organization
285
The journal of services marketing
276
International journal of production research
274
Economics letters
263
Tourism management : research, policies, practice
263
Discussion paper / Centre for Economic Policy Research
260
International journal of contemporary hospitality management
227
CESifo working papers
216
Journal of travel and tourism marketing
209
Journal of air transport management
205
Journal of hospitality marketing & management
205
SpringerLink / Bücher
191
Auditing : a journal of practice & theory
179
The TQM journal : the international review of organizational improvement
179
International journal of productivity and quality management : IJPQM
173
Services marketing quarterly
167
International journal of quality & reliability management
164
Cogent business & management
160
Transportation research / E : an international journal
154
Manufacturing & service operations management : M & SOM
151
European Journal of Marketing
146
Journal of service research : JSR
146
Discussion papers / CEPR
145
International Journal of Bank Marketing
145
Journal of retailing
145
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
142
Working paper
139
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ECONIS (ZBW)
377
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
3
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
4
The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi
;
Tas, Bedri Kamil Onur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
Saved in:
5
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
8
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
9
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
10
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
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