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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
122
Kundenzufriedenheit
122
Beziehungsmarketing
110
Relationship marketing
110
Dienstleistungssektor
53
Service industry
53
Productivity
36
Produktivität
36
Taiwan
35
Emotion
31
Gastgewerbe
30
Hospitality industry
30
Brand management
27
Markenführung
27
Gastronomie
25
Restaurant industry
25
Performance measurement
24
Performance-Messung
24
Großbritannien
23
Online retailing
23
Online-Handel
23
Spain
23
Spanien
23
United Kingdom
23
Brand image
22
Markenimage
22
Customer service
20
Dienstleistung
20
E-commerce
20
Electronic Commerce
20
Kundenservice
20
Services
20
Beschwerdemanagement
19
Complaint management
19
Customer integration
19
Kundenintegration
19
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5
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499
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Köseoglu, Mehmet Ali
4
Arasli, Huseyin
3
Arici, Hasan Evrim
3
Ha, Sejin
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Wen-bao
3
Nicholson, Michael
3
Ok, Chihyung
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
2
Amin, Muslim
2
Andersson, Tommy D.
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Canter, Deborah D.
2
Casaló, Luis V.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Wen-yu
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Cunha, Miguel Pina e
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Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Dun, Zanna van
2
Fang, Jiaming
2
Fisk, Raymond P.
2
Flavián Blanco, Carlos
2
Galindo Martín, Miguel Angel
2
Gallouj, Fai͏̈z
2
Gannon, Martin Joseph
2
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The service industries journal
Journal of business research : JBR
2,203
Journal of retailing and consumer services
2,055
NBER working paper series
1,606
International journal of hospitality management
1,524
Working paper / National Bureau of Economic Research, Inc.
1,490
NBER Working Paper
1,366
International journal of consumer studies
774
Psychology & marketing
698
Discussion paper series / IZA
689
Discussion paper / Centre for Economic Policy Research
625
International journal of contemporary hospitality management
605
Journal of consumer research : JCR ; an interdisciplinary bimonthly
587
IZA Discussion Papers
579
Working paper
545
Applied economics
544
Tourism management : research, policies, practice
532
CESifo working papers
488
Discussion paper
471
Management science : journal of the Institute for Operations Research and the Management Sciences
467
SpringerLink / Bücher
465
Technological forecasting & social change : an international journal
431
Asia Pacific journal of marketing and logistics
428
Journal of travel and tourism marketing
425
European Journal of Marketing
403
Economics letters
402
The journal of product & brand management
398
IZA Discussion Paper
390
Cogent business & management
383
Journal of hospitality marketing & management
381
Journal of Consumer Marketing
373
Discussion papers / CEPR
368
European journal of marketing : EJM
367
The journal of services marketing
367
The journal of brand management : an international journal
360
Journal of marketing research : JMR
359
European journal of operational research : EJOR
356
Journal of retailing
344
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
330
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ECONIS (ZBW)
499
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499
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1
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
2
Service
robot
implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
3
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
6
Systematic literature review and future research directions for service robots in hospitality and tourism industries
Mukherjee, Subhodeep
;
Manish Mohan Baral
;
Nagariya, Ramji
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1083-1116
Persistent link: https://www.econbiz.de/10014422559
Saved in:
7
Service orientation : antecedents, outcomes, and implications for hospitality research and practice
Teng, Chih-ching
;
Barrows, Clayton W.
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1413-1435
Persistent link: https://www.econbiz.de/10003914942
Saved in:
8
Special issue: A new research agenda for hospitality management
Phillips, Paul
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003914895
Saved in:
9
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
10
Service failures and recovery strategies of chain restaurants in Taiwan
Tsai, Chen-tsang Simon
;
Su, Ching-shu
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1779-1796
Persistent link: https://www.econbiz.de/10003930745
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