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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
79
Relationship marketing
79
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
38
Service industry
38
Quality management
29
Qualitätsmanagement
29
Taiwan
26
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22
Spanien
22
Performance measurement
21
Performance-Messung
21
Beschwerdemanagement
18
Complaint management
18
Customer service
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service quality
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Dienstleistung
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Hotel industry
16
Hotellerie
16
Services
16
Gesundheitsversorgung
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Health care
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Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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Article
310
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Article in journal
317
Aufsatz in Zeitschrift
317
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7
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7
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5
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English
317
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Su, Chao-Ton
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
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Published in...
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The service industries journal
Discussion paper series / IZA
1,908
NBER working paper series
1,260
Working paper / National Bureau of Economic Research, Inc.
1,088
IZA Discussion Paper
1,042
NBER Working Paper
1,024
IZA Discussion Papers
679
Economics of education review
674
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
538
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
468
International journal of hospitality management
467
CESifo working papers
434
International journal of production research
397
Working paper
379
Discussion paper / Centre for Economic Policy Research
336
Journal of retailing and consumer services
336
Total quality management & business excellence
311
Journal of business research : JBR
301
World Bank E-Library Archive
258
International Journal of Quality & Reliability Management
255
Discussion paper
250
International journal of production economics
247
Policy research working paper : WPS
246
Applied economics
237
Labour economics : official journal of the European Association of Labour Economists
231
Quality management journal : QMJ
225
Education economics
224
The journal of services marketing
211
European journal of operational research : EJOR
201
SpringerLink / Bücher
194
Discussion papers / CEPR
192
CESifo Working Paper
187
International journal of six sigma and competitive advantage : IJSSCA
186
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
180
International journal of quality and service sciences
173
CESifo Working Paper Series
167
International journal of services and operations management
167
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ECONIS (ZBW)
317
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317
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1
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
2
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
3
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
4
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
5
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
6
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
Saved in:
7
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
8
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
9
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
10
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
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