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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Consumer behaviour
104
Konsumentenverhalten
104
Dienstleistungssektor
48
Service industry
48
Taiwan
43
Arbeitszufriedenheit
37
Job satisfaction
37
Arbeitsverhalten
36
Work behaviour
36
Customer service
33
Kundenservice
33
Beschwerdemanagement
26
Complaint management
26
Hotel industry
26
Hotellerie
26
Confidence
24
Customer integration
24
Kundenintegration
24
Vertrauen
24
Emotion
23
Bank
22
Dienstleistung
22
Leistungsmotivation
22
Services
22
Spain
22
Spanien
22
Work motivation
22
Arbeitskräfte
21
Workforce
21
E-commerce
20
Electronic Commerce
20
Salespeople
20
Verkaufspersonal
20
customer satisfaction
20
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505
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505
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7
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Alves, Helena
4
Ha, Hong Youl
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Karatepe, Osman M.
4
Lin, Wen-bao
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Wang, Mei-ling
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Yi, Youjae
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Arasli, Huseyin
3
Back, Ki-Joon
3
Ha, Sejin
3
Jung, Hyo Sun
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Yoon, Hye Hyun
3
Abid, Ghulam
2
Abubakar, A. Mohammed
2
Alrawadieh, Zaid
2
Anasori, Elham
2
Arici, Hasan Evrim
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
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Chen, Li-Fei
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Chen, Wen-yu
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Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
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The service industries journal
Journal of economic behavior & organization : JEBO
1,514
Discussion paper series / IZA
1,327
Journal of business research : JBR
1,225
International journal of hospitality management
1,055
NBER working paper series
966
Journal of retailing and consumer services
956
CESifo working papers
830
Working paper / National Bureau of Economic Research, Inc.
782
NBER Working Paper
753
IZA Discussion Paper
724
Experimental economics : a journal of the Economic Science Association
657
Games and economic behavior
598
Journal of behavioral and experimental economics
591
Management science : journal of the Institute for Operations Research and the Management Sciences
576
Journal of economic psychology : research in economic psychology and behavioral economics
521
SpringerLink / Bücher
513
Industrial marketing management : the international journal for industrial and high-tech firms
502
Economics letters
474
Journal of business ethics : JOBE
467
IZA Discussion Papers
436
Tourism management : research, policies, practice
422
International journal of contemporary hospitality management
415
Discussion paper / Tinbergen Institute
406
The journal of services marketing
391
Discussion paper
382
Journal of Services Marketing
373
Working paper
355
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
345
European economic review : EER
339
CESifo Working Paper
334
Discussion paper / Centre for Economic Policy Research
328
Cogent business & management
316
The international journal of human resource management
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
296
Journal of hospitality marketing & management
291
Journal of public economics
290
CESifo Working Paper Series
284
Journal of travel and tourism marketing
276
The American economic review
272
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ECONIS (ZBW)
505
Showing
1
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10
of
505
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1
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
2
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
3
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
6
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
7
Achieving favourable customer outcomes through
employee
deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
8
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
9
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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