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Kundennutzenorientierte Erfolg...
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Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
155
Service quality
155
Consumer behaviour
86
Konsumentenverhalten
86
Dienstleistungssektor
40
Service industry
40
Customer service
33
Kundenservice
33
Business services
31
Unternehmensdienstleistung
31
Taiwan
28
Beschwerdemanagement
24
Complaint management
24
Erfolgsfaktor
24
Success factor
24
Customer integration
21
Kundenintegration
21
Confidence
20
Vertrauen
20
customer satisfaction
20
Bank
18
Dienstleistung
18
Emotion
18
Services
18
E-commerce
16
Electronic Commerce
16
Salespeople
16
Verkaufspersonal
16
Betriebliche Wertschöpfung
15
Customer value
15
Innovation
15
Kundenwert
15
Lieferantenmanagement
15
Spain
15
Spanien
15
Supplier relationship management
15
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355
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355
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English
355
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Ha, Hong Youl
4
Philippe, Jean
4
Yi, Youjae
4
Alves, Helena
3
Eid, Riyad
3
Ha, Sejin
3
Kim, Wansoo
3
Lin, Wen-bao
3
Léo, Pierre-Yves
3
Malhotra, Neeru
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Back, Ki-Joon
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Gil Saura, Irene
2
Gong, Taeshik
2
Horbel, Chris
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
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Kandampully, Jay
2
Keramati, Abbas
2
Lee, Sang M.
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Lee, Seonjeong
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Legendre, Tiffany S.
2
Liang, Chiung-Ju
2
Ma, Jianfeng
2
Moliner-Tena, Miguel A.
2
Mukherjee, Avinandan
2
Nätti, Satu
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
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Published in...
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The service industries journal
Journal of business research : JBR
922
SpringerLink / Bücher
915
Journal of retailing and consumer services
769
Industrial marketing management : the international journal for industrial and high-tech firms
544
International journal of hospitality management
540
The journal of services marketing
333
Gabler Edition Wissenschaft
260
Tourism management : research, policies, practice
245
The journal of business & industrial marketing
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
Journal of the Academy of Marketing Science
232
Journal of travel and tourism marketing
231
International journal of contemporary hospitality management
223
Journal of hospitality marketing & management
209
Journal of strategic marketing
208
Journal of Services Marketing
206
Springer eBook Collection
202
Journal of service research : JSR
181
Cogent business & management
174
Journal of service management
169
International journal of electronic customer relationship management : IJECRM
168
Springer eBook Collection / Business and Economics
168
Europäische Hochschulschriften / 5
166
Services marketing quarterly
164
Journal of marketing
162
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
157
Service business
147
European journal of marketing : EJM
146
International journal of business information systems : IJBIS
146
Journal of retailing
145
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
International journal of project management : the journal of The International Project Management Association
140
Research
140
The TQM journal : the international review of organizational improvement
140
Harvard-Business-Manager : das Wissen der Besten
135
Marketing intelligence & planning
133
International journal of productivity and quality management : IJPQM
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
126
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ECONIS (ZBW)
355
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1
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355
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1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
3
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
4
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
5
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
6
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
7
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
10
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
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