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Service Quality and Management
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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
129
Kundenzufriedenheit
129
Consumer behaviour
95
Konsumentenverhalten
95
Dienstleistungssektor
42
Service industry
42
Taiwan
37
Quality management
29
Qualitätsmanagement
29
Customer service
25
Kundenservice
25
Customer integration
24
Kundenintegration
24
Beschwerdemanagement
23
Complaint management
23
Spain
22
Spanien
22
Performance measurement
21
Performance-Messung
21
Confidence
20
Vertrauen
20
E-commerce
19
Electronic Commerce
19
Bank
18
Betriebliche Wertschöpfung
18
Customer value
18
Dienstleistung
18
Kundenwert
18
Services
18
Value creation
18
customer satisfaction
17
service quality
17
Brand management
16
Emotion
16
Hotel industry
16
Hotellerie
16
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Undetermined
131
Free
3
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Article
414
Book / Working Paper
7
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Article in journal
421
Aufsatz in Zeitschrift
421
Case study
7
Collection of articles of several authors
7
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7
Sammelwerk
7
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1
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1
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Language
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English
421
Author
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Ha, Hong Youl
4
Lin, Wen-bao
4
Kandampully, Jay
3
Rayburn, Steven W.
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Yi, Youjae
3
Alves, Helena
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Ha, Sejin
2
Henseler, Jörg
2
Horbel, Chris
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Ma, Jianfeng
2
Malhotra, Neeru
2
Martinsuo, Miia
2
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Published in...
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The service industries journal
Journal of business research : JBR
817
Journal of retailing and consumer services
736
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
681
International journal of hospitality management
588
International journal of productivity and quality management : IJPQM
542
The TQM journal : the international review of organizational improvement
502
International journal of quality & reliability management
470
Industrial marketing management : the international journal for industrial and high-tech firms
449
SpringerLink / Bücher
416
International journal of production research
413
The journal of services marketing
339
Total quality management & business excellence
321
International journal of production economics
287
International Journal of Quality & Reliability Management
258
International journal of contemporary hospitality management
244
Quality management journal : QMJ
228
Working paper / National Bureau of Economic Research, Inc.
227
NBER working paper series
224
The journal of business & industrial marketing
211
Tourism management : research, policies, practice
206
Journal of the Academy of Marketing Science
203
Journal of Services Marketing
202
Journal of hospitality marketing & management
202
NBER Working Paper
200
Cogent business & management
199
Journal of travel and tourism marketing
198
Journal of strategic marketing
194
European journal of operational research : EJOR
192
International journal of six sigma and competitive advantage : IJSSCA
186
Services marketing quarterly
185
Auditing : a journal of practice & theory
183
International journal of quality and service sciences
180
International journal of services and operations management
179
Journal of service research : JSR
174
International journal of electronic customer relationship management : IJECRM
171
Journal of service management
163
Service business
157
Gabler Edition Wissenschaft
154
Journal of air transport management
152
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ECONIS (ZBW)
421
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1
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
2
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
3
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
4
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
7
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
8
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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