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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
89
Service quality
89
Consumer behaviour
77
Konsumentenverhalten
77
Customer satisfaction
69
Kundenzufriedenheit
69
E-commerce
38
Electronic Commerce
38
Taiwan
20
Customer integration
19
Kundenintegration
19
Online retailing
17
Online-Handel
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Dienstleistungssektor
15
Internet marketing
15
Online-Marketing
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Service industry
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Beschwerdemanagement
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Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Brand management
12
Internet
12
Markenführung
12
Social Web
11
Social web
11
Arbeitsverhalten
10
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Chao, Pei
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Gil Saura, Irene
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Lin, Wen-bao
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Ma, Jianfeng
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McCole, Patrick
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Nätti, Satu
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Ok, Chihyung
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Popp, Bastian
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Tung, Wei
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Williams, Colin C.
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The service industries journal
Journal of business research : JBR
846
Journal of retailing and consumer services
791
SpringerLink / Bücher
582
Industrial marketing management : the international journal for industrial and high-tech firms
486
International journal of hospitality management
332
Telecommunications policy : the international journal of digital economy, data sciences and new media
273
The journal of services marketing
246
The journal of business & industrial marketing
223
NBER working paper series
221
Electronic commerce research
219
European journal of operational research : EJOR
206
Technological forecasting & social change : an international journal
203
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
201
Working paper / National Bureau of Economic Research, Inc.
196
International journal of business information systems : IJBIS
193
Management science : journal of the Institute for Operations Research and the Management Sciences
193
Journal of strategic marketing
191
Journal of the Academy of Marketing Science
183
International journal of electronic customer relationship management : IJECRM
170
International journal of production economics
169
Information systems research : ISR
166
Springer eBook Collection
165
Gabler Edition Wissenschaft
160
Journal of travel and tourism marketing
160
NBER Working Paper
160
Tourism management : research, policies, practice
155
Journal of internet commerce
154
Information systems and e-business management : ISeB
152
Journal of marketing
152
Journal of retailing
152
Journal of hospitality marketing & management
147
International journal of contemporary hospitality management
146
Cogent business & management
142
Asia Pacific journal of marketing and logistics
139
International journal of production research
139
Springer eBook Collection / Business and Economics
138
MPRA Paper
136
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
134
Psychology & marketing
133
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ECONIS (ZBW)
228
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1
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Fighting churn with rate plan right-sizing : customer retention strategy for the wireless telecommunications industry
Wong, Ken Kwong-kay
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2261-2271
Persistent link: https://www.econbiz.de/10008809589
Saved in:
3
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
4
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
5
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
6
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
7
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
8
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
9
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
10
An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling
;
Chen, Ja-shen
;
Ching, Russel K. H.
; …
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
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