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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
79
Konsumentenverhalten
79
E-commerce
39
Electronic Commerce
39
Dienstleistungssektor
38
Service industry
38
Taiwan
31
Online retailing
21
Online-Handel
21
Spain
21
Spanien
21
Performance measurement
19
Performance-Messung
19
Customer service
18
Kundenservice
18
Beschwerdemanagement
17
Complaint management
17
Dienstleistung
17
Services
17
service quality
17
Coronavirus
16
Hotel industry
16
Hotellerie
16
Hospital
15
Krankenhaus
15
Reisevermittler
15
Travel agency
15
Gesundheitsversorgung
14
Health care
14
Confidence
13
Großbritannien
13
United Kingdom
13
Vertrauen
13
customer satisfaction
13
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Article
343
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Aufsatz in Zeitschrift
350
Collection of articles of several authors
7
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7
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4
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4
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1
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English
350
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Ha, Hong Youl
3
Huang, Leo
3
Kandampully, Jay
3
Lin, Wen-bao
3
Tsaur, Sheng-hshiung
3
Alves, Helena
2
Amin, Muslim
2
Apetrei, Andreea
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chaves, Rafael
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Do The Khoa
2
Dun, Zanna van
2
Ekinci, Yuksel
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Guchait, Priyanko
2
Henseler, Jörg
2
Horodnic, Adrian V.
2
Janda, Swinder
2
Kashif Hussain
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Mozas, Adoración
2
Nicolau-Gonzálbez, Juan L.
2
Park, Sang-June
2
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Published in...
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The service industries journal
NBER working paper series
834
International journal of hospitality management
625
Discussion paper series / IZA
618
Journal of retailing and consumer services
605
NBER Working Paper
600
Journal of business research : JBR
554
Working paper / National Bureau of Economic Research, Inc.
499
Covid economics : vetted and real-time papers
475
Discussion papers / CEPR
442
Working paper
411
Finance research letters
393
IZA Discussion Paper
361
CESifo working papers
353
European research studies
304
SpringerLink / Bücher
293
Technological forecasting & social change : an international journal
254
International journal of contemporary hospitality management
250
Cogent business & management
245
Tourism management : research, policies, practice
245
Electronic commerce research
241
CESifo Working Paper
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
The journal of services marketing
228
Journal of air transport management
226
Journal of risk and financial management : JRFM
219
Springer eBook Collection
216
OECD Policy Responses to Coronavirus (COVID-19)
211
World Bank E-Library Archive
211
GLO discussion paper
196
Management science : journal of the Institute for Operations Research and the Management Sciences
196
Industrial marketing management : the international journal for industrial and high-tech firms
190
European journal of operational research : EJOR
187
Applied economics letters
186
Auditing : a journal of practice & theory
182
International journal of production economics
180
Applied economics
176
Discussion paper
176
Journal of travel and tourism marketing
176
Journal of hospitality marketing & management
175
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ECONIS (ZBW)
350
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1
Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Chen, Ching-fu
;
Kao, Ya-ling
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2081-2092
Persistent link: https://www.econbiz.de/10008759953
Saved in:
2
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
3
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
Saved in:
4
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
5
How does a new institution spread? : travel agencies' adoption of the service quality assurance programme
Pao, Huei-wen
;
Wu, Hsueh-liang
;
Pan, Wei-hwa
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1047-1061
Persistent link: https://www.econbiz.de/10003996054
Saved in:
6
E-service quality and Web 2.0 : expanding quality models to include customer participation and inter-customer support
Sigala, Marianna
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1341-1358
Persistent link: https://www.econbiz.de/10003914911
Saved in:
7
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
8
Measuring user perceived service quality of online auction sites
Liu, Chung-tzer
;
Guo, Yi Maggie
;
Hsieh, Tzong-yin
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1177-1197
Persistent link: https://www.econbiz.de/10003996855
Saved in:
9
The impact of buying environment characteristics of retail websites
Kim, Jung-Hwan
;
Kim, Minjeong
;
Kandampully, Jay
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 865-880
Persistent link: https://www.econbiz.de/10003598823
Saved in:
10
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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