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Confidence
40
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40
Consumer behaviour
20
Konsumentenverhalten
19
Beziehungsmarketing
18
Relationship marketing
18
Artificial intelligence
16
Dienstleistungsqualität
14
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14
Künstliche Intelligenz
13
trust
12
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8
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artificial intelligence
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Casaló, Luis V.
3
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3
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2
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The service industries journal
Journal of business research : JBR
548
NBER working paper series
245
Technological forecasting & social change : an international journal
236
Discussion paper series / IZA
221
IZA Discussion Papers
208
Journal of retailing and consumer services
199
Industrial marketing management : the international journal for industrial and high-tech firms
186
Journal of economic behavior & organization : JEBO
174
Springer eBook Collection
170
Working paper / National Bureau of Economic Research, Inc.
166
CESifo working papers
161
SpringerLink / Bücher
153
International journal of production research
147
Working paper
132
NBER Working Paper
129
CESifo Working Paper
120
Discussion papers / CEPR
120
International journal of hospitality management
120
Journal of business ethics : JOBE
118
MPRA Paper
109
Discussion paper / Centre for Economic Policy Research
103
Management science : journal of the Institute for Operations Research and the Management Sciences
102
IZA Discussion Paper
101
European journal of operational research : EJOR
100
Finance research letters
95
Journal of economic psychology : research in economic psychology and behavioral economics
79
Psychology & marketing
77
Discussion paper
76
Europäische Hochschulschriften / 5
70
Economics letters
69
Journal of business ethics : JBE
69
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
68
Journal of risk and financial management : JRFM
68
Cogent business & management
66
Premier reference source
64
Computational economics
62
International journal of business information systems : IJBIS
60
International journal of networking and virtual organisations : IJNVO
59
Journal of behavioral and experimental economics
59
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ECONIS (ZBW)
60
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1
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10
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60
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date (oldest first)
1
Determinants and consequences of
trust
in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
2
My new financial companion! : non-linear understanding of Robo-advisory service acceptance
Eugene Cheng-xi Aw
;
Zha, Tao
;
Chuah, Stephanie Hui-wen
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 185-212
Persistent link: https://www.econbiz.de/10014321574
Saved in:
3
Trust
disposition
trust
antecedents,
trust
, and behavioral intention
Wang, Stephen W.
;
Ngamsiriudom, Waros
;
Hsieh, Chia-Hung
- In:
The service industries journal
35
(
2015
)
10
,
pp. 555-572
Persistent link: https://www.econbiz.de/10011333306
Saved in:
4
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
5
Determinants of knowledge transfer strategy in franchising : integrating knowledge-based and relational governance perspectives
Gorovaia, Nina
;
Windsperger, Josef
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1117-1134
Persistent link: https://www.econbiz.de/10010126452
Saved in:
6
Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay
;
Bilgihan, Anil
;
Li, Daisy K.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
Saved in:
7
Trust
fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
8
Gender differences in the antecedents of
trust
in mobile social networking services
Gong, Xiuyuan
;
Liu, Zhiying
;
Wu, Tailai
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 400-426
Persistent link: https://www.econbiz.de/10012498582
Saved in:
9
Trust
and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
10
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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