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Customer demotion in hierarchical loyalty programmes
Berlo, Geert van; Bloemer, Johanna M.; Blazevic, Vera - In: The service industries journal 34 (2014) 11/12, pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
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Special issue: A new research agenda for hospitality management
Phillips, Paul (contributor) - 2009
Persistent link: https://www.econbiz.de/10003914895
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Online relationship avoidance over time
Ha, Hong Youl; Lee, Je-won - In: The service industries journal 32 (2012) 9, pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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Impact of co-production on consumer perception of empowerment
Harrison, Tina; Waite, Kathryn - In: The service industries journal 35 (2015) 10, pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
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Designing loyalty programs that matter to customers
Ha, Sejin; Stoel, Leslie - In: The service industries journal 34 (2014) 6, pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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The influence of service orientation and interaction orientation on consumer identification
Tung, Wei; Liang, Austin Rong-da; Chen, Su-chang - In: The service industries journal 34 (2014) 5, pp. 439-454
Persistent link: https://www.econbiz.de/10010379363
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Assessing gender differences in "quick response" code loyalty promotion acceptance
Okazaki, Shintaro; Navarro, Angeles; López-Nicolas, … - In: The service industries journal 33 (2013) 12, pp. 1165-1177
Persistent link: https://www.econbiz.de/10010126448
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Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun; Wang, Kai-yu; Chih, Wen-hai - In: The service industries journal 33 (2013) 11, pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458