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Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
114
Service quality
114
Customer satisfaction
89
Kundenzufriedenheit
89
Dienstleistungssektor
30
Service industry
30
Emotion
29
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29
Qualitätsmanagement
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Taiwan
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Online-Handel
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customer satisfaction
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Einzelhandel
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Chang, Hsin Hsin
3
Ha, Hong Youl
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Nicholson, Michael
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Taheri, Babak
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Wang, Stephen W.
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Wu, Cedric Hsi-jui
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Xiao, Sarah Hong
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Ahmed, Sohel
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Amin, Muslim
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Arici, Hasan Evrim
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Back, Ki-Joon
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Bowden, Jana
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Casaló, Luis V.
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Ding Hooi Ting
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Drennan, Judy
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Fang, Jiaming
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Flavián Blanco, Carlos
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Foxall, Gordon R.
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Gannon, Martin Joseph
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Gao, Lily
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Gil Saura, Irene
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Ha, Sejin
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Horbel, Chris
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Hsu, Maxwell K.
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Lee, Seonjeong
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Legendre, Tiffany S.
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Lin, Wen-bao
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The service industries journal
Journal of business research : JBR
2,357
Journal of retailing and consumer services
2,063
International journal of hospitality management
863
International journal of consumer studies
772
SpringerLink / Bücher
696
Psychology & marketing
687
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
615
Journal of consumer research : JCR ; an interdisciplinary bimonthly
586
NBER working paper series
543
Industrial marketing management : the international journal for industrial and high-tech firms
516
International journal of productivity and quality management : IJPQM
490
The TQM journal : the international review of organizational improvement
469
International journal of production research
464
Working paper / National Bureau of Economic Research, Inc.
464
Asia Pacific journal of marketing and logistics
443
International journal of quality & reliability management
433
European journal of marketing : EJM
416
The journal of product & brand management
415
NBER Working Paper
409
The journal of brand management : an international journal
396
Management science : journal of the Institute for Operations Research and the Management Sciences
392
Journal of marketing
377
Journal of marketing research : JMR
377
The journal of services marketing
374
Journal of the Academy of Marketing Science
372
Journal of marketing management : MM
370
Journal of travel and tourism marketing
369
Tourism management : research, policies, practice
367
Cogent business & management
361
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
348
Journal of retailing
347
International journal of production economics
340
Journal of international consumer marketing
339
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
338
International journal of contemporary hospitality management
325
Journal of marketing communications
320
Marketing letters : a journal of research in marketing
320
International journal of retail & distribution management
316
Journal of strategic marketing
315
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ECONIS (ZBW)
345
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
3
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
4
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
5
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
6
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
7
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
8
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
9
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
10
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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