Narrow search
Showing 1 - 10 of 530
Cover Image
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan; Aimin, Wang; Hongyi, Xu - In: The service industries journal 38 (2018) 7/8, pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Cover Image
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui; Hsu, Maxwell K.; Shang, Jing-Zhi; Wang, … - In: The service industries journal 41 (2021) 9/10, pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Cover Image
Facilitating transformative change in medication adherence practices
Rai, Ranvir S. - In: The service industries journal 38 (2018) 1/2, pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Cover Image
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios; Kyrezis, Nikolaos - In: The service industries journal 31 (2011) 7/8, pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Cover Image
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1/2, pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Cover Image
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Cover Image
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Cover Image
Customer readiness-customer participation link in e-services
Tuan Nguyen - In: The service industries journal 42 (2022) 9/10, pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Cover Image
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.; Spaid, Brian I. - In: The service industries journal 32 (2012) 9, pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Cover Image
Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, Bedman; Mahmoud, Mahmoud Abdulai; Amoh, Simon - In: The service industries journal 37 (2017) 7/8, pp. 426-447
Persistent link: https://www.econbiz.de/10011760429