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~isPartOf:"Total quality management & business excellence"
~source:"econis"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
36
Relationship marketing
36
Kundenzufriedenheit
24
Organisatorischer Wandel
22
Organizational change
22
Consumer behaviour
21
Dienstleistungsqualität
21
Konsumentenverhalten
21
Service quality
21
Quality management
19
Qualitätsmanagement
19
customer satisfaction
11
Lean Management
8
Lean management
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Lean Production
7
Lean production
7
Corporate culture
6
Innovation
6
Innovation management
6
Innovationsmanagement
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Unternehmenskultur
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service quality
6
Business process management
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Firm performance
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Industrie
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Lieferantenmanagement
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Manufacturing industries
5
Prozessmanagement
5
Supplier relationship management
5
Unternehmenserfolg
5
customer loyalty
5
Beschwerdemanagement
4
Brand image
4
Brand management
4
Complaint management
4
Confidence
4
Customer integration
4
Dienstleistungssektor
4
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4
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Wei, Jiahua
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Faridahwati Mohd Shamsudin
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Total quality management & business excellence
Journal of retailing and consumer services
256
Journal of business research : JBR
146
International journal of hospitality management
139
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
European journal of marketing : EJM
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
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ECONIS (ZBW)
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1
Investigating consumer word-of-mouth behaviour in a Chinese context
Zhang, Xin
;
Ma, Liang
;
Wang, Gao Shan
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 579-593
Persistent link: https://www.econbiz.de/10012199771
Saved in:
2
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
3
The importance of customer participation for high-contact services : evidence from a real estate agency
Yang, Albert Jing-Fuh
;
Huang, Yung-Chin
;
Chen, Yenming J.
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 831-847
Persistent link: https://www.econbiz.de/10012199791
Saved in:
4
Does service recovery affect satisfaction and loyalty? : an empirical study of medical device suppliers
Chao, Cheng-Min
;
Cheng, Bor-Wen
- In:
Total quality management & business excellence
30
(
2019
)
12
,
pp. 1350-1366
Persistent link: https://www.econbiz.de/10012199846
Saved in:
5
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
Saved in:
6
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
7
Enhancing customer satisfaction through total quality management practices : an empirical examination
Anil, Anu P.
;
Satish, K. P.
- In:
Total quality management & business excellence
30
(
2019
)
14
,
pp. 1528-1548
Persistent link: https://www.econbiz.de/10012199902
Saved in:
8
Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
Saved in:
9
Role of brand heritage in local and franchise restaurant service
Ahn, Jiseon
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1882-1895
Persistent link: https://www.econbiz.de/10014369732
Saved in:
10
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
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