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International networking in dynamic internationalization capability : the moderating role of absorptive capacity
Peng, Michael Yao-Ping; Lin, Ku-Ho - In: Total quality management & business excellence 32 (2021) 10, pp. 1065-1084
Persistent link: https://www.econbiz.de/10012549555
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A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun; Lin, Shu-Ping; Cheng, Ching-Chan - In: Total quality management & business excellence 33 (2022) 5, pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
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Four decades of research on quality : summarising, trendspotting and looking ahead
Carnerud, Daniel; Bäckström, Ingela - In: Total quality management & business excellence 32 (2021) 9, pp. 1023-1045
Persistent link: https://www.econbiz.de/10012549552
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Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Paul, Purnendu; Bose, S. K.; Roy, Supriyo; Dhalla, R. S. - In: Total quality management & business excellence 32 (2021) 8, pp. 898-920
Persistent link: https://www.econbiz.de/10012513934
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Exploring service quality model from the perspective of sensory perception
Yang, Jing; Jin, Xiang; Le, Wei; Sheng, Fei - In: Total quality management & business excellence 32 (2021) 14, pp. 1548-1568
Persistent link: https://www.econbiz.de/10012649849
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Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan; Koc, Erdogan - In: Total quality management & business excellence 32 (2021) 11, pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
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Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob; Parmler, Johan - In: Total quality management & business excellence 32 (2021) 5, pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
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The effects of leadership style on service quality : enrichment or depletion of innovation behaviour and job standardisation
Chang, Huo-Tsan; Chou, Yu-Jia; Miao, Min-Chih; Liou, Jia-Wen - In: Total quality management & business excellence 32 (2021) 6, pp. 676-692
Persistent link: https://www.econbiz.de/10012440318
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An integrated methodology for evaluating patient service quality
Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057