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~isPartOf:"Total quality management & business excellence"
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Dienstleistungsqualität
91
Service quality
91
Customer satisfaction
52
Kundenzufriedenheit
52
Quality management
48
Qualitätsmanagement
48
service quality
32
Consumer behaviour
22
Konsumentenverhalten
22
Beziehungsmarketing
21
Relationship marketing
21
Product quality
18
Produktqualität
18
Gesundheitsversorgung
17
Health care
17
Hospital
14
Krankenhaus
14
customer satisfaction
13
Gesundheitswesen
11
Health care system
11
SERVQUAL
11
Measurement
10
Messung
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healthcare
8
Fuzzy sets
7
Fuzzy-Set-Theorie
7
EFQM
6
Emotion
6
Higher education institution
6
Hochschule
6
Bibliometrics
5
Bibliometrie
5
Dienstleistungssektor
5
Firm performance
5
Hotel industry
5
Hotellerie
5
Patienten
5
Patients
5
Service industry
5
Students
5
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English
101
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Antony, Jiju
6
Marimon, Frederic
6
Cudney, Elizabeth A.
5
Park, Sang-June
5
Yi, Youjae
5
Lee, Yeong-Ran
4
Mas-Machuca, Marta
4
Bastida, Ramon
2
Berbegal-Mirabent, Jasmina
2
Gremyr, Ida
2
Jayaraman, Raja
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Jiménez-Jiménez, Daniel
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Koc, Erdogan
2
Lin, Shu-Ping
2
Llach, Josep
2
Materla, Tejaswi
2
Para-González, Lorena
2
Prasher, Ajay
2
Singh, Ajwinder
2
Swarnakar, Vikas
2
Wei, Jiahua
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Abrao, Ana Gloria
1
Abu Khait, Rawan
1
Acar, Eylem
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Accouche, Wilna F.
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Adeola, Ogechi
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Ahmad, Mansoor
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Ananda S
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Anome, Janet
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Ataman, Gorkem
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Total quality management & business excellence
International journal of hospitality management
418
Journal of retailing and consumer services
366
The service industries journal
297
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Journal of hospitality marketing & management
146
Services marketing quarterly
145
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
128
International journal of quality & reliability management
120
Health care management review : HCM review
115
International journal of productivity and quality management : IJPQM
115
Cogent business & management
114
International journal of quality and service sciences
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Journal of service management
96
Discussion paper series / IZA
94
Quality management journal : QMJ
94
The accounting review : a publication of the American Accounting Association
94
Journal of health economics
85
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
101
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1
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
2
Making the long and adventurous journey from quality to
loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
3
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
4
A bibliometric and thematic review of business excellence journal papers from 1990 to 2020
Ghafoor, Saad
;
Grigg, Nigel P.
;
Mathrani, Sanjay
;
Mann, …
- In:
Total quality management & business excellence
33
(
2022
)
4
,
pp. 355-387
Persistent link: https://www.econbiz.de/10013166877
Saved in:
5
The value of consensus in rapid organisation assessment : wildlife programmes and the Conservation Excellence Model
Moore, Augusta A.
;
Weckauf, Regine
;
Accouche, Wilna F.
; …
- In:
Total quality management & business excellence
31
(
2020
)
6
,
pp. 666-680
Persistent link: https://www.econbiz.de/10012256645
Saved in:
6
Business excellence for SMEs : motives, obstacles, and size-related adaptations
Sternad, Dietmar
;
Krenn, Melanie
;
Schmid, Stefanie
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 151-168
Persistent link: https://www.econbiz.de/10012199735
Saved in:
7
The link between people and performance under the
EFQM
excellence model umbrella
Para-González, Lorena
;
Jiménez-Jiménez, Daniel
; …
- In:
Total quality management & business excellence
32
(
2021
)
4
,
pp. 410-430
Persistent link: https://www.econbiz.de/10012423594
Saved in:
8
Excellence models beyond total quality management : inception, thematic structure and forthcoming paths
Oliveira, Joana Morgado
;
Gomes, Carlos Francisco
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 137-169
Persistent link: https://www.econbiz.de/10014513344
Saved in:
9
Does
EFQM
enhance learning and innovation?
Para-González, Lorena
;
Jiménez-Jiménez, Daniel
; …
- In:
Total quality management & business excellence
33
(
2022
)
7
,
pp. 727-751
Persistent link: https://www.econbiz.de/10013352615
Saved in:
10
Systematic failure mode and effect analysis using a hybrid multiple criteria decision-making approach
Liu, Hu-Chen
;
You, Jian-Xin
;
Shan, Meng-Meng
;
Su, Qiang
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 537-564
Persistent link: https://www.econbiz.de/10012199769
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