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The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei; Liu, Hsian-Ming - In: Total quality management & business excellence 30 (2019) 7, pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
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Making the long and adventurous journey from quality to loyalty
Marimon, Frederic; Mas-Machuca, Marta; Llach, Josep - In: Total quality management & business excellence 32 (2021) 15, pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
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Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: Total quality management & business excellence 34 (2023) 13/14, pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
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A bibliometric and thematic review of business excellence journal papers from 1990 to 2020
Ghafoor, Saad; Grigg, Nigel P.; Mathrani, Sanjay; Mann, … - In: Total quality management & business excellence 33 (2022) 4, pp. 355-387
Persistent link: https://www.econbiz.de/10013166877
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The value of consensus in rapid organisation assessment : wildlife programmes and the Conservation Excellence Model
Moore, Augusta A.; Weckauf, Regine; Accouche, Wilna F.; … - In: Total quality management & business excellence 31 (2020) 6, pp. 666-680
Persistent link: https://www.econbiz.de/10012256645
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Business excellence for SMEs : motives, obstacles, and size-related adaptations
Sternad, Dietmar; Krenn, Melanie; Schmid, Stefanie - In: Total quality management & business excellence 30 (2019) 2, pp. 151-168
Persistent link: https://www.econbiz.de/10012199735
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The link between people and performance under the EFQM excellence model umbrella
Para-González, Lorena; Jiménez-Jiménez, Daniel; … - In: Total quality management & business excellence 32 (2021) 4, pp. 410-430
Persistent link: https://www.econbiz.de/10012423594
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Excellence models beyond total quality management : inception, thematic structure and forthcoming paths
Oliveira, Joana Morgado; Gomes, Carlos Francisco - In: Total quality management & business excellence 35 (2024) 1/2, pp. 137-169
Persistent link: https://www.econbiz.de/10014513344
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Does EFQM enhance learning and innovation?
Para-González, Lorena; Jiménez-Jiménez, Daniel; … - In: Total quality management & business excellence 33 (2022) 7, pp. 727-751
Persistent link: https://www.econbiz.de/10013352615
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Systematic failure mode and effect analysis using a hybrid multiple criteria decision-making approach
Liu, Hu-Chen; You, Jian-Xin; Shan, Meng-Meng; Su, Qiang - In: Total quality management & business excellence 30 (2019) 5, pp. 537-564
Persistent link: https://www.econbiz.de/10012199769