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An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
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Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan; Chen, Szu-Ju - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
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Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei; Lanting, Maria Corazon L.; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
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Measuring CRM effectiveness: construct development, validation and application of a process-oriented model
Chen, Ja-shen; Yen, H. J. Rebecca; Li, Eldon Yu-zen; … - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 283-299
Persistent link: https://www.econbiz.de/10003862468
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Implementation of relationship quality for CRM performance: acquisition of BPR and organisational learning
Chang, Hsin Hsin; Ku, Po Wen - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 327-348
Persistent link: https://www.econbiz.de/10003862497
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Building personalised relationships with customers via emails
Huang, Jen-Hung; Shyu, Stacy Huey-Pyng - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 585-601
Persistent link: https://www.econbiz.de/10003882592
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The service-profit chain : a review and extension
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E.; … - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
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Measuring the return of quality investments
Coelho, Pedro S.; Vilares, Manuel J. - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 21-42
Persistent link: https://www.econbiz.de/10003957147
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Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung; Shaio Yan Huang; Barnes, F. Barry; Kao, Li - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
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The TQM extension : total customer relationship management
Su, Chun-hsien; Tsai, August; Hsu, Chu-ling - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 79-92
Persistent link: https://www.econbiz.de/10003957167