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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"customer loyalty"
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Beziehungsmarketing
customer loyalty
Relationship marketing
86
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
32
Konsumentenverhalten
32
Quality management
27
Qualitätsmanagement
27
Taiwan
14
customer satisfaction
12
service quality
11
Product quality
8
Produktqualität
8
Dienstleistungssektor
7
Service industry
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satisfaction
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Customer service
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Customer value
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loyalty
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Structural equation model
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Value creation
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Beschwerdemanagement
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Brand image
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Complaint management
4
Confidence
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Electronic Banking
4
Electronic banking
4
Hospital
4
Hotel industry
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Yang, Ching-chow
3
Chen, Ching-fu
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Ku, Edward C. S.
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Pantouvakis, Angelos
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Shahin, Arash
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Abdullateef, Aliyu Olayemi
1
Al-dweeri, Rami M. O. O.
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Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Ažman, Slavko
1
Bahar, Reyhan
1
Barai, Parama
1
Barnes, F. Barry
1
Başgöze, Pınar
1
Bernardo, Merce
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Boakye, Kwabena G.
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Bouranta, Nancy
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Bravi, Laura
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Bäckström, Ingela
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Cassia, Fabio
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Chang, Chun-Ming
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Chang, Hsin Hsin
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Chang, Peng-Chan
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Chang, Sue-Ting
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Chang, Tien-Hsiang
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Chang, Tsang-Chuan
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Chang, Wei
1
Chen, Chih Ta
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
Chen, Ja-shen
1
Chen, Jui-Ho
1
Chen, Kuen-Suan
1
Chen, Mu-Chen
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
Psychology & marketing
100
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
86
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1
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
2
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
3
Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei
;
Lanting, Maria Corazon L.
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
Saved in:
4
Measuring CRM effectiveness: construct development, validation and application of a process-oriented model
Chen, Ja-shen
;
Yen, H. J. Rebecca
;
Li, Eldon Yu-zen
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 283-299
Persistent link: https://www.econbiz.de/10003862468
Saved in:
5
Implementation of relationship quality for CRM performance: acquisition of BPR and organisational learning
Chang, Hsin Hsin
;
Ku, Po Wen
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 327-348
Persistent link: https://www.econbiz.de/10003862497
Saved in:
6
Building personalised relationships with customers via emails
Huang, Jen-Hung
;
Shyu, Stacy Huey-Pyng
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 585-601
Persistent link: https://www.econbiz.de/10003882592
Saved in:
7
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
8
Measuring the return of quality investments
Coelho, Pedro S.
;
Vilares, Manuel J.
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 21-42
Persistent link: https://www.econbiz.de/10003957147
Saved in:
9
Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung
;
Shaio Yan Huang
;
Barnes, F. Barry
;
Kao, Li
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
Saved in:
10
The TQM extension : total customer relationship management
Su, Chun-hsien
;
Tsai, August
;
Hsu, Chu-ling
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003957167
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