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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Brand image"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
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Brand image
Brand
Dienstleistungsqualität
Beziehungsmarketing
86
Relationship marketing
86
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
52
Consumer behaviour
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Quality management
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Qualitätsmanagement
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Taiwan
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customer satisfaction
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Marimon, Frederic
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Boakye, Kwabena G.
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Cho, In Jae
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Chuang, Wang-Ching
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Clavel San Emeterio, Mónica
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Coelho, Pedro S.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
257
Journal of business research : JBR
220
International journal of hospitality management
145
The journal of services marketing
101
The journal of product & brand management
91
The journal of brand management : an international journal
85
The service industries journal
82
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
63
International journal of contemporary hospitality management
59
Cogent business & management
54
Services marketing quarterly
54
Asia Pacific journal of marketing and logistics
51
Journal of service management
48
Journal of service research : JSR
48
Journal of strategic marketing
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Psychology & marketing
46
Service business
46
Tourism management : research, policies, practice
43
Marketing intelligence & planning
40
European journal of marketing : EJM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
The TQM journal : the international review of organizational improvement
33
Journal of service research
32
Journal of the Academy of Marketing Science
32
The international journal of bank marketing : IJBM
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
SpringerLink / Bücher
26
Journal of air transport management
25
International journal of quality and service sciences
24
Journal of marketing
24
Total quality management & business excellence
24
International journal of internet marketing and advertising : IJIMA
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of marketing management : MM
22
Managing service quality : MSQ ; an international journal
22
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ECONIS (ZBW)
59
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1
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
2
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
3
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
4
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
5
Impacts of investment attitude in service innovation
Ping-kuo, Chen
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
Saved in:
6
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
7
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
8
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
Saved in:
9
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
10
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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