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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Gesundheitspolitik"
~type_genre:"Article in journal"
~type_genre:"Statistics"
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Dienstleistungsqualität
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of health organization and management
59
Health economics
53
Journal of health economics
44
Health care management review : HCM review
31
The European journal of health economics : HEPAC ; health economics in prevention and care
29
Health economics review
28
The TQM journal : the international review of organizational improvement
23
Health affairs : at the intersection of health, health care, and policy
21
Socio-economic planning sciences : the international journal of public sector decision-making
19
European research studies
18
Health marketing quarterly
17
Journal of business research : JBR
17
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
17
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Quality management journal : QMJ
15
Technological forecasting & social change : an international journal
15
The European journal of health economics
15
European journal of operational research : EJOR
14
Journal of public economics
13
Journal of service management
13
International journal of pharmaceutical and healthcare marketing : IJPHM
12
International journal of productivity and quality management : IJPQM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
Public management review
12
International journal of production research
11
Journal of the Operational Research Society
11
Manufacturing & service operations management : M & SOM
11
The Milbank quarterly
11
The service industries journal
11
Total quality management & business excellence
11
Omega : the international journal of management science
10
International journal of hospitality management
9
International journal of services and operations management
9
Health care management science
8
International journal of public sector management : IJPSM
8
International journal of quality & reliability management
8
Administrative Sciences : open access journal
7
International journal of pharmaceutical and healthcare marketing
7
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ECONIS (ZBW)
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1
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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2
Does the healthcare industry report quality costs? : comparative investigations of public and private hospitals
Uyar, Ali
;
Neyis, Arzu
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
Saved in:
3
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Estimation of DPMO and EGPMO for higher-the-better and lower-the-better quality characteristics for quality evaluation
Ravichandran, J.
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1112-1120
Persistent link: https://www.econbiz.de/10011687856
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6
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
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7
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
8
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
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