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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"EU countries"
~subject:"Service industry"
~subject:"USA"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Unternehmenserfolg
Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
139
Service quality
139
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
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service quality
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customer satisfaction
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
278
Journal of business research : JBR
133
Applied economics
103
The journal of services marketing
103
International journal of hospitality management
76
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of production economics
69
Journal of international money and finance
68
Journal of service research : JSR
66
Journal of retailing and consumer services
63
Service business
62
The international journal of human resource management
62
Journal of service management
61
Research policy : policy, management and economic studies of science, technology and innovation
60
Regional studies
56
Applied economics letters
53
Economics letters
53
The American economic review
48
Economic modelling
47
Journal of common market studies : JCMS
46
The economic journal : the journal of the Royal Economic Society
46
Applied financial economics
44
International journal of services technology and management
44
Services marketing quarterly
44
Structural change and economic dynamics : SC+ED
43
Technological forecasting & social change : an international journal
43
Economics of innovation and new technology
40
Intereconomics : review of European economic policy
40
National Institute economic review
40
Oxford review of economic policy
39
The review of economics and statistics
39
International journal of services and operations management
37
The journal of economic history
36
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
35
European journal of operational research : EJOR
35
European economic review : EER
34
Technovation : the international journal of technological innovation, entrepreneurship and technology management
33
The journal of business & industrial marketing
33
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
33
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ECONIS (ZBW)
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
3
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
4
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
5
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
6
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
7
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
8
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
9
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.
;
Smith, Tricia
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Saved in:
10
Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.
;
Smart, P. A.
;
Maull, R. S.
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535
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