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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"France"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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France
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USA
Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
139
Service quality
139
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
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service quality
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customer satisfaction
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Alsmadi, Majed
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Cots, Santi
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Elg, Mattias
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
277
Journal of business research : JBR
116
Applied economics
103
The journal of services marketing
103
Journal of international money and finance
70
Industrial marketing management : the international journal for industrial and high-tech firms
68
International journal of production economics
64
Journal of retailing and consumer services
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Economics letters
60
Journal of service management
60
Research policy : policy, management and economic studies of science, technology and innovation
52
The American economic review
49
The international journal of human resource management
48
Applied financial economics
47
Regional studies
45
Services marketing quarterly
44
The journal of economic history
44
International journal of services technology and management
43
Economics of innovation and new technology
42
Structural change and economic dynamics : SC+ED
42
Technological forecasting & social change : an international journal
42
The review of economics and statistics
41
The economic journal : the journal of the Royal Economic Society
39
Economic modelling
37
European economic review : EER
36
European journal of operational research : EJOR
36
International journal of services and operations management
36
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
35
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
34
Applied economics letters
33
The journal of business & industrial marketing
33
The journal of finance : the journal of the American Finance Association
33
Journal of macroeconomics
32
Journal of money, credit and banking : JMCB
32
La revue de l'IRES
31
Managing service quality : MSQ ; an international journal
31
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ECONIS (ZBW)
32
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1
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
2
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
3
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
4
Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010125957
Saved in:
5
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
6
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
7
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
Lean service : a literature analysis and classification
Suárez-Barraza, Manuel F.
;
Smith, Tricia
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 359-380
Persistent link: https://www.econbiz.de/10009553688
Saved in:
10
Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.
;
Smart, P. A.
;
Maull, R. S.
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535
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