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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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Process control and economic cost design for total quality management
Park, Minjae; Kim, Jennifer Jae-Young; Kwon, Kyoung-min; … - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 858-878
Persistent link: https://www.econbiz.de/10011977055
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Developing a short-form measure of personal excellence for use among university students in Taiwan
Tang, Hui-Wen Vivian; Chang, Kuopao; Chou, Tzu-Chin Rojoice - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 560-580
Persistent link: https://www.econbiz.de/10011579847
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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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The effects of total quality management and organisational learning on business performance : evidence from Taiwanese insurance industries
Lee, Hsu-hua; Lee, Chen-ying - In: Total quality management & business excellence : an … 25 (2014) 9, pp. 1072-1087
Persistent link: https://www.econbiz.de/10010417998
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Internal quality management instructors' knowledge-training capabilities : an empirical study in Taiwan
Su, Teng-Hu; Lu, Iuan-Yuan; Chiu, Sheng-Chan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 284-297
Persistent link: https://www.econbiz.de/10011300204
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
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National cost of quality in Ethiopian import-export
Abebe, Birhanu Beshah; Gidey, Ephrem; Leta, Assefa - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 118-129
Persistent link: https://www.econbiz.de/10011730230
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059