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Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Korean Standard Quality Excellence Index for strategic quality planning and improvement
Shin, Nina; Park, Sangwook; Lee, Soongeun - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 735-750
Persistent link: https://www.econbiz.de/10011580730
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Does the implementation of quality standards freeze action modes?
Greenhut, Ayala Kobo; Magnezi, Racheli; Ben-Shlomo, Izhar - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
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Making sense of quality philosophies
Fredriksson, Maria; Isaksson, Raine - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1452-1465
Persistent link: https://www.econbiz.de/10011919007
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Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica; Bravi, Laura - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
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Hospital innovation and its impact on customer-perceived quality of care : a process-based evaluation approach
Wu, Ing-Long; Hsieh, Pi-Jung - In: Total quality management & business excellence : an … 26 (2015) 1, pp. 46-61
Persistent link: https://www.econbiz.de/10010477326