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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Quality management
528
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528
Dienstleistungsqualität
221
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221
Customer satisfaction
142
Kundenzufriedenheit
142
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64
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56
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53
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27
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27
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Dahlgaard, Jens Jörn
24
Dahlgaard-Park, Su Mi
17
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11
He, Zhen
8
Antony, Jiju
7
Marimon, Frederic
7
Asif, Muhammad
5
Chen, Chi-Kuang
5
Elg, Mattias
5
Pires, António Ramos
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Yang, Ching-chow
5
Zhang, Min
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Jochem, Roland
4
Lin, Binshan
4
Mann, Robin
4
Park, Heejun
4
Petnji Yaya, Luc Honore
4
Sampaio, Paulo
4
Saraiva, Margarida
4
Soltani, Ebrahim
4
Sun, Hongyi
4
Suárez-Barraza, Manuel F.
4
Anttila, Juhani
3
Aspinwall, Elaine
3
Baković, Tomislav
3
Bernardo, Merce
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Brotons, José M.
3
Bäckström, Ingela
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Chang, Hsin Hsin
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Chen, Mu-Chen
3
Cheng, Ching-Chan
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Cho, Insu
3
Cronemyr, Peter
3
Dervitsiotis, Kostas N.
3
Devadasan, S. R.
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Garengo, Patrizia
3
Gomišček, Boštjan
3
Gremyr, Ida
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QMOD-ICQSS Conference <19., 2016, Rom>
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Working paper / National Bureau of Economic Research, Inc.
11,518
NBER working paper series
3,829
The American economic review
2,409
Discussion paper series / IZA
1,952
Discussion paper / Centre for Economic Policy Research
1,936
NBER Working Paper
1,648
American journal of agricultural economics
1,556
The review of economics and statistics
1,454
The journal of finance : the journal of the American Finance Association
1,453
The review of financial studies
1,366
Applied economics
1,270
Working paper
1,269
Economic review
926
IZA Discussion Papers
924
Economics letters
890
Southern economic journal
890
Journal of banking & finance
888
Economic inquiry : journal of the Western Economic Association International
879
Monthly labor review : MLR
860
National tax journal
852
Finance and economics discussion series
849
Journal of financial economics
841
CESifo working papers
815
Journal of financial and quantitative analysis : JFQA
809
The journal of futures markets
797
Journal of human resources : JHR
783
European journal of operational research : EJOR
757
International journal of hospitality management
751
Journal of money, credit and banking : JMCB
744
International journal of production research
711
The journal of economic perspectives : EP ; a journal of the American Economic Association
703
Journal of political economy
701
Journal of business research : JBR
691
SpringerLink / Bücher
667
The journal of law & economics
655
The quarterly journal of economics
654
Challenge
633
Business horizons
625
American economic journal : a journal of the American Economic Association
620
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ECONIS (ZBW)
683
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1
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
2
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
3
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
Korean Standard Quality Excellence Index for strategic quality planning and improvement
Shin, Nina
;
Park, Sangwook
;
Lee, Soongeun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 735-750
Persistent link: https://www.econbiz.de/10011580730
Saved in:
6
Does the implementation of quality standards freeze action modes?
Greenhut, Ayala Kobo
;
Magnezi, Racheli
;
Ben-Shlomo, Izhar
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
Saved in:
7
Making sense of quality philosophies
Fredriksson, Maria
;
Isaksson, Raine
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1452-1465
Persistent link: https://www.econbiz.de/10011919007
Saved in:
8
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
9
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
10
Hospital
innovation and its impact on customer-perceived quality of care : a process-based evaluation approach
Wu, Ing-Long
;
Hsieh, Pi-Jung
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10010477326
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