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Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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Assessing the competitive effectiveness of hospitals : the role of quality improvement initiatives
Yasin, Mahmoud M.; Bunge, Mario; Lisboa, João; Miller, … - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 433-442
Persistent link: https://www.econbiz.de/10009010711
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Implementing TQM in healthcare : the critical leadership traits
Nwabueze, Uche - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 331-343
Persistent link: https://www.econbiz.de/10009010730
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Quality and lean health care : a system for assessing and improving the health of healthcare organisations
Dahlgaard, Jens Jörn; Pettersen, Jostein; … - In: Total quality management & business excellence : an … 22 (2011) 6, pp. 673-689
Persistent link: https://www.econbiz.de/10009243130
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Advance mathematical model to study and analyse the effects to total quality management (TQM) and operational flexibility on hospital performance
Alolayyan, Main Naser Fady; Ali, Khairul Anuar Mohd; … - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1371-1393
Persistent link: https://www.econbiz.de/10009411409
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Hospital innovation and its impact on customer-perceived quality of care : a process-based evaluation approach
Wu, Ing-Long; Hsieh, Pi-Jung - In: Total quality management & business excellence : an … 26 (2015) 1, pp. 46-61
Persistent link: https://www.econbiz.de/10010477326
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Does the healthcare industry report quality costs? : comparative investigations of public and private hospitals
Uyar, Ali; Neyis, Arzu - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
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Toyota production system for healthcare organisations : prospects and implementation challenges
Collins, Kevin F.; Muthusamy, Senthil Kumar; Carr, Amelia - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 905-918
Persistent link: https://www.econbiz.de/10011388435
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid; Zarei, Mohammad Hossein - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 531-559
Persistent link: https://www.econbiz.de/10011579841