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Loyalty patterns in corporate banking : insights gained from analysing willingness to recommend and share of wallet concepts
Marinković, Veljko; Senić, Vladimir - In: Total quality management & business excellence : an … 23 (2012) 12, pp. 1465-1478
Persistent link: https://www.econbiz.de/10009687429
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Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
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The effect of corporate social responsibility on brand loyalty : the mediation role of brand image
He, Yuanqiong; Lai, Kin Keung - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 249-263
Persistent link: https://www.econbiz.de/10010246006
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Measuring CRM effectiveness: construct development, validation and application of a process-oriented model
Chen, Ja-shen; Yen, H. J. Rebecca; Li, Eldon Yu-zen; … - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 283-299
Persistent link: https://www.econbiz.de/10003862468
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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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Customer satisfaction and customer loyalty as predictors of future business potential
Eskildsen, Jacob; Kristensen, Kai - In: Total quality management & business excellence : an … 19 (2008) 7/8, pp. 843-853
Persistent link: https://www.econbiz.de/10003749544
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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor; Fernández-Ortiz, Rubén; … - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
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The effect of collaboration quality on collaboration performance : empirical evidence from manufacturing SMEs in the Republic of Korea
Lee, Yongseol; Cho, Insu; Park, Heejun - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 986-1001
Persistent link: https://www.econbiz.de/10011440773
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How Slovak small and medium manufacturing enterprises maintain quality costs : an empirical study and proposal for a suitable model
Šatanová, Anna; Závadský, Ján; Sedliačiková, Mariana - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1146-1160
Persistent link: https://www.econbiz.de/10011525738