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Renalty - reward - contrast analysis : a review of its application in customer satisfaction research
Albayrak, Tahir; Caber, Meltem - In: Total quality management & business excellence : an … 24 (2013) 11, pp. 1288-1300
Persistent link: https://www.econbiz.de/10010207233
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Prioritisation of the determinants of customer satisfaction : a simultaneous equation approach in ordinal endogenous set-up
Mukhopadhyay, Indranil; Bandyopadhyay, Souvik Kumar; … - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 117-130
Persistent link: https://www.econbiz.de/10008986619
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Customer satisfaction barometers and economic development : an explorative ordinal regression analysis
Grigoroudis, E.; Nikolopoulou, G.; Zopounidis, Constantin - In: Total quality management & business excellence : an … 19 (2008) 5/6, pp. 441-460
Persistent link: https://www.econbiz.de/10003740718
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Service quality appraisal : a study of interactions
Yuen, Kum Fai; Vinh Van Thai - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
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Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan; Kour, Sumeet; Sharma, Jyoti - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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Quality function deployment modelling to enhance industrialised building system adoption in housing projects
Haron, Nuzul Azam; Hamzah Abdul Rahman; Wang, Chen; … - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 703-718
Persistent link: https://www.econbiz.de/10011388378
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Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
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A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza; Shahin, Arash; Shirouyehzad, Hadi; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 331-350
Persistent link: https://www.econbiz.de/10011723613