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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
57
Service quality
57
Customer satisfaction
53
Kundenzufriedenheit
53
Consumer behaviour
32
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Quality management
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Qualitätsmanagement
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Taiwan
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customer satisfaction
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service quality
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customer loyalty
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satisfaction
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Marimon, Frederic
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Casadesús, Martí
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Petnji Yaya, Luc Honore
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Yang, Ching-chow
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Chen, Ching-fu
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Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
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Ku, Edward C. S.
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Pantouvakis, Angelos
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Shahin, Arash
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Abdullateef, Aliyu Olayemi
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Al-dweeri, Rami M. O. O.
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Alonso-Almeida, M. Mar
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Amorim, Marlene
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Ažman, Slavko
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Bahar, Reyhan
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Barai, Parama
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Barnes, F. Barry
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Başgöze, Pınar
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Bernardo, Merce
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Boakye, Kwabena G.
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Chang, Tsang-Chuan
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Chang, Wei
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Chen, Chih Ta
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Chen, Hsin-i
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Chen, Hui-ju
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Chen, Ja-Shen
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Chen, Ja-shen
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Chen, Jui-Ho
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Chen, Kuen-Suan
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Chen, Mu-Chen
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
649
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
337
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
European journal of operational research : EJOR
173
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Gabler Edition Wissenschaft
117
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
112
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
104
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
81
Springer eBook Collection / Business and Economics
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
International journal of business information systems : IJBIS
71
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ECONIS (ZBW)
87
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1
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
2
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
3
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
4
Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei
;
Lanting, Maria Corazon L.
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994
Saved in:
5
Measuring CRM effectiveness: construct development, validation and application of a process-oriented model
Chen, Ja-shen
;
Yen, H. J. Rebecca
;
Li, Eldon Yu-zen
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 283-299
Persistent link: https://www.econbiz.de/10003862468
Saved in:
6
Implementation of relationship quality for CRM performance: acquisition of BPR and organisational learning
Chang, Hsin Hsin
;
Ku, Po Wen
- In:
Total quality management & business excellence : an …
20
(
2009
)
3/4
,
pp. 327-348
Persistent link: https://www.econbiz.de/10003862497
Saved in:
7
Building personalised relationships with customers via emails
Huang, Jen-Hung
;
Shyu, Stacy Huey-Pyng
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 585-601
Persistent link: https://www.econbiz.de/10003882592
Saved in:
8
The service-profit chain : a review and extension
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
5/6
,
pp. 617-632
Persistent link: https://www.econbiz.de/10003882597
Saved in:
9
Measuring the return of quality investments
Coelho, Pedro S.
;
Vilares, Manuel J.
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 21-42
Persistent link: https://www.econbiz.de/10003957147
Saved in:
10
Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung
;
Shaio Yan Huang
;
Barnes, F. Barry
;
Kao, Li
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
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