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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
56
Service quality
56
Customer satisfaction
52
Kundenzufriedenheit
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Consumer behaviour
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Quality management
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Qualitätsmanagement
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Taiwan
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customer satisfaction
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service quality
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customer loyalty
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satisfaction
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Value creation
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Beschwerdemanagement
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Brand image
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Electronic Banking
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English
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
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Yang, Ching-chow
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Chen, Ching-fu
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Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
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Ku, Edward C. S.
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Pantouvakis, Angelos
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Shahin, Arash
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Abdullateef, Aliyu Olayemi
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Al-dweeri, Rami M. O. O.
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Alonso-Almeida, M. Mar
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Amorim, Marlene
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Ažman, Slavko
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Bahar, Reyhan
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Barai, Parama
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Barnes, F. Barry
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Başgöze, Pınar
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Bernardo, Merce
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Boakye, Kwabena G.
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Bouranta, Nancy
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Bravi, Laura
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Bäckström, Ingela
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Cassia, Fabio
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Chang, Chun-Ming
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Chang, Tsang-Chuan
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Chang, Wei
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Chen, Chih Ta
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Chen, Hsin-i
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Chen, Hui-ju
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Chen, Ja-Shen
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Chen, Ja-shen
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Chen, Jui-Ho
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Chen, Kuen-Suan
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Chen, Mu-Chen
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
649
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
185
Journal of strategic marketing
170
Journal of the Academy of Marketing Science
165
International journal of electronic customer relationship management : IJECRM
149
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
101
Marketing intelligence & planning
99
European journal of marketing : EJM
95
Services marketing quarterly
92
The international journal of bank marketing : IJBM
85
Service business
84
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
86
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1
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
2
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
3
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
4
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Saved in:
5
Impacts of investment attitude in service innovation
Ping-kuo, Chen
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
Saved in:
6
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
7
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
8
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
9
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
10
The impact of customer relationship management and internal marketing on business performance : a comparison of lodging industries
Chen, Jui-Ho
;
Wu, Shwu-Ing
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011555074
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