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Today's quality is tomorrow's reputation (and the following day's business success)
Sharabi, Moshe - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 183-197
Persistent link: https://www.econbiz.de/10010246017
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Making internal audits business-relevant
Lenning, Jan; Gremyr, Ida - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1106-1121
Persistent link: https://www.econbiz.de/10011778119
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Auditing of explorative processes
Lenning, Jan - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç; Perramon, Jordi; Amat Salas, … - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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Service quality management and ecosystem theory
Chen, Zhiran; Dahlgaard-Park, Su Mi; Yu, Liying - In: Total quality management & business excellence : an … 25 (2014) 10, pp. 1190-1205
Persistent link: https://www.econbiz.de/10010417980
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Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias; Wihlborg, Elin; Örnerheim, Mattias - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
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Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
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Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç; Perramon, Jordi; Barquero … - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376