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Integration of the ISO 9001 QMS with the company's IT business system
Alič, Milena - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1143-1160
Persistent link: https://www.econbiz.de/10011918871
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Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung; Shaio Yan Huang; Barnes, F. Barry; Kao, Li - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
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Measuring changes in quality management : an empirical analysis of Japanese manufacturing companies
Arauz, Rita; Matsuo, Hirofumi; Suzuki, Hideo - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1337-1374
Persistent link: https://www.econbiz.de/10003925354
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A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
Pakdil, Fatma; Özkök, Onur; Dengiz, Berna; Kara, Imdat; … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 129-137
Persistent link: https://www.econbiz.de/10003859012
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Validation of the theoretical model underlying the Baldrige criteria : evidence from China
He, Zhen; Hill, James; Wang, Ping; Yue, Gang - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 243-263
Persistent link: https://www.econbiz.de/10008986607
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A unified model for the implementation of both CMMI and 6σ
Li, Tzu-su; Lin, L. C. - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 407-424
Persistent link: https://www.econbiz.de/10009010717
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Analysis of the use of ratios for process management and decision-making
Holmes, Donald S.; Mergen, A. Erhan - In: Total quality management & business excellence : an … 22 (2011) 7, pp. 787-794
Persistent link: https://www.econbiz.de/10009424229
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A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young; Lee, Sang-chul; Yong-Seung, Park; Suh, … - In: Total quality management & business excellence : an … 22 (2011) 7, pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
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Quality cost management support system : an effective tool for organisational performance improvement
Lari, Alireza; Asllani, Arben - In: Total quality management & business excellence : an … 24 (2013) 4, pp. 432-451
Persistent link: https://www.econbiz.de/10009752073
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Process design principles in service firms : universal or context dependent? : a literature review and new research directions
Ponsignon, F.; Smart, P. A.; Maull, R. S. - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1273-1296
Persistent link: https://www.econbiz.de/10009687535