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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
268
Hotellerie
268
Hospitality industry
76
Gastgewerbe
75
Tourism industry
55
Tourismuswirtschaft
55
Dienstleistungsqualität
50
Service quality
50
Tourism
47
Hospital
43
Krankenhaus
43
Tourismus
43
Consumer behaviour
42
Konsumentenverhalten
42
Customer satisfaction
41
Beziehungsmarketing
27
Firm performance
27
Hotels
27
Relationship marketing
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Unternehmenserfolg
27
Hospitality
26
Hotel
26
Holiday behaviour
23
Urlaubsverhalten
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Spain
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Spanien
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Tourism employees
21
Tourismusberufe
21
Viral marketing
21
Virales Marketing
21
Arbeitszufriedenheit
20
Job satisfaction
20
Arbeitsverhalten
18
Work behaviour
18
Performance measurement
17
Performance-Messung
17
Internet marketing
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Online-Marketing
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48
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Ghazali Musa
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Han, Heesup
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Hitchcock, Michael
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Hu, Feng
2
Lai, Ivan K. W.
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Lee, Jin-soo
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Liu, Yong
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Matzler, Kurt
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Sedigheh Moghavvemi
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Albayrak, Tahir
1
Berenguer Contrí, Gloria
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Bi, Jian-Wu
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Bose, Indranil
1
Bradley, Graham L.
1
Caber, Meltem
1
Chandy, Jacob John Chiremel
1
Che Ruhana Isa
1
Chen, Ching-fu
1
Chen, Kuan-yu
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Chen, Shuixia
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Tourism management : research, policies, practice
International journal of hospitality management
173
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
48
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
CESifo working papers
19
Discussion paper
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
Journal of air transport management
12
Discussion papers / CEPR
11
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ECONIS (ZBW)
48
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21
A dynamic perspective of meeting planners' satisfaction : toward conceptualization of critical relevancy
Oh, Haemoon
;
Kim, Hyeon-cheol
;
Hong, Kyung-wan
- In:
Tourism management : research, policies, practice
30
(
2009
)
4
,
pp. 471-482
Persistent link: https://www.econbiz.de/10003856177
Saved in:
22
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale
hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
23
Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of Taiwan's hot spring
hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
24
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
25
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
26
Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C.
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
Saved in:
27
Prioritisation of the hotel attributes according to their influence on satisfaction : a comparison of two techniques
Albayrak, Tahir
;
Caber, Meltem
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 43-50
Persistent link: https://www.econbiz.de/10010485579
Saved in:
28
Survival analysis of the Spanish hotel industry
Gémar, Germán
;
Moniche, Laura
;
Morales, Antonio J.
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 428-438
Persistent link: https://www.econbiz.de/10011452137
Saved in:
29
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
30
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
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