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A dynamic perspective of meeting planners' satisfaction : toward conceptualization of critical relevancy
Oh, Haemoon; Kim, Hyeon-cheol; Hong, Kyung-wan - In: Tourism management : research, policies, practice 30 (2009) 4, pp. 471-482
Persistent link: https://www.econbiz.de/10003856177
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu - In: Tourism management : research, policies, practice 40 (2014), pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C. - In: Tourism management : research, policies, practice 46 (2015), pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
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Prioritisation of the hotel attributes according to their influence on satisfaction : a comparison of two techniques
Albayrak, Tahir; Caber, Meltem - In: Tourism management : research, policies, practice 46 (2015), pp. 43-50
Persistent link: https://www.econbiz.de/10010485579
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Survival analysis of the Spanish hotel industry
Gémar, Germán; Moniche, Laura; Morales, Antonio J. - In: Tourism management : research, policies, practice 54 (2016), pp. 428-438
Persistent link: https://www.econbiz.de/10011452137
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Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo; Kim, Jungkeun; Hwang, Jinsoo; Cui, Yuanyuan - In: Tourism management : research, policies, practice 84 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
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The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele; Lui, Tsz-Wai; Grün, Bettina - In: Tourism management : research, policies, practice 59 (2017), pp. 349-362
Persistent link: https://www.econbiz.de/10011642837